Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Fire Sprinkler Service Supervisor
Lead fire sprinkler service techs, ensuring safety, revenue goals, and customer satisfaction.
Job Highlights
About the Role
As a Fire Sprinkler Service Supervisor, you will coordinate, execute, and follow up on service jobs, supervise and schedule technicians, lead service programs that meet branch revenue, sales, and margin goals, and ensure customer satisfaction from start to completion. The role includes revenue responsibility, market potential maximization, clear communication, contract fulfillment, productivity improvement, safety compliance, and mentorship of both technicians and clerical staff. • Coordinate, execute, and follow up on fire sprinkler service jobs while supervising and scheduling technicians. • Lead service programs to achieve branch revenue, sales, and margin targets. • Implement action plans, mentor technicians, and ensure safety compliance. • Maintain proactive communication with customers throughout order, delivery, installation, and service. • Resolve service and collection complaints quickly to enhance trust. • Set fair territories, performance measures, and motivate teams to exceed goals. • Train dispatch personnel and ensure proficiency in CRM and job procedures. • Identify hazards and notify corporate safety office for corrective actions.
Key Responsibilities
- ▸service scheduling
- ▸technician supervision
- ▸revenue targets
- ▸safety compliance
- ▸customer communication
- ▸crm training
What You Bring
Candidates must have 5‑10 years of industry experience, an associate degree or equivalent, knowledge of water‑based fire protection systems, demonstrated supervisory abilities, and availability for local/regional travel. Preferred qualifications include NICET Level II certification. • 5‑10 years of experience in large commercial fire protection environments. • Associate degree or equivalent experience. • Knowledge of wet, dry, pre‑action, foam fire systems and fire pumps. • Demonstrated supervisory/leadership skills (training, team building, presentations, negotiation). • Availability for local/regional travel, including nights/weekends. • Preferred: NICET Level II in inspection/testing of water‑based fire protection systems.
Requirements
- ▸5-10 years
- ▸associate degree
- ▸fire systems
- ▸leadership
- ▸travel
- ▸nicet ii
Benefits
We provide a competitive salary, 15 days of vacation in the first year, 5 sick days, 3 flex holidays, comprehensive benefits (401k, medical, dental, vision) available from day one, a collaborative team environment, and a commitment to safety through our Zero Harm policy.
Work Environment
Field