Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
ServiceNow Manager
Lead ServiceNow dev team, manage SDLC, governance, and innovation
Job Highlights
About the Role
The Manager, Software Development – ServiceNow leads a team that designs, develops, configures, and maintains solutions on the ServiceNow platform, ensuring alignment with the organization’s strategic goals, best practices, and governance standards. Reporting to senior IT leadership, the manager drives platform innovation and stability across modules such as GRC, HRSD, ITOM, ITSM, and SecOps, while overseeing the software development lifecycle from requirements gathering to post‑implementation support. • Lead, mentor, and manage a ServiceNow development team and administrators, fostering a collaborative, high‑performance culture. • Conduct performance reviews, provide coaching, and support career development for team members. • Manage workload, priorities, and assignments using Agile (Scrum/Kanban) and ITIL frameworks. • Establish and enforce development standards, code review processes, and best practices to ensure code quality and platform health. • Oversee the full Software Development Lifecycle for ServiceNow projects, from design through deployment and post‑implementation support. • Define and manage the ServiceNow development roadmap aligned with business and IT strategy. • Ensure solutions are scalable, maintainable, and comply with security and compliance standards. • Drive continuous improvement by evaluating new ServiceNow features and releases. • Manage vendor relationships for platform upgrades, patches, and governance of security, performance, and compliance.
Key Responsibilities
- ▸team management
- ▸agile planning
- ▸code review
- ▸sdlc oversight
- ▸roadmap planning
- ▸vendor management
What You Bring
The role requires at least five years of software development experience and five years of managing development teams, with a minimum of seven years in the ServiceNow ecosystem and three years in technical leadership. The position is hybrid, requiring four days onsite in Phoenix, AZ, and offers a salary range of $120,400 to $165,550 plus incentive compensation. • Minimum 5 years managing software development teams and 5 years in software development. • At least 7 years in the ServiceNow ecosystem with 3 years in technical leadership or management. • Proficiency in ServiceNow scripting languages and integrations with third‑party systems. • Ability to handle multiple complex projects in a fast‑paced environment.
Requirements
- ▸servicenow
- ▸team management
- ▸software dev
- ▸tech lead
- ▸scripting
- ▸project management
Benefits
• Hybrid work model: 4 days onsite in Phoenix, AZ and 1 remote day per week. • Comprehensive medical, dental, and vision coverage. • Health care and dependent care spending accounts. • Short‑ and long‑term disability insurance. • Life insurance and accidental death & dismemberment coverage. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO).
Work Environment
Hybrid