Front Desk Agent- Mid Shift

About the Role

We are hiring a Front Desk Clerk for Mountain Run Resort. The role involves creating positive, memorable interactions with owners and guests, handling check‑ins and check‑outs, and responding to their requests to ensure a vacation experience they’ll cherish. • Greet guests and owners upon arrival • Process check‑ins and check‑outs, generate folios, and collect payments • Log housekeeping and maintenance requests and route to appropriate departments • Restock front desk, prepare arrival packets, and provide area information • Answer and direct phone calls

Key Responsibilities

• ▸guest greeting
• ▸check‑in/out
• ▸payment processing
• ▸request logging
• ▸restocking
• ▸phone handling

What You Bring

• Strong English communication skills • Ability to multitask, prioritize, and meet deadlines • Minimum six months of customer service experience • Ability to stand for long periods • Prior front desk or guest services experience (preferred) • Experience handling cash or credit‑card transactions (preferred) • Background in resort hospitality or related industry (preferred)

Requirements

• ▸english
• ▸multitasking
• ▸customer service
• ▸standing
• ▸front desk
• ▸cash handling

Benefits

Hilton Grand Vacations (HGV) inspires its team members to reach their goals and build their future. The company's success is driven by the talent and dedication of its employees, who are considered the heart of the brand. HGV provides a comprehensive day‑one benefits package covering health care, retirement savings, education assistance, and employee discounts, complemented by programs that support physical and mental wellbeing and recognize employee performance. The position is full‑time with a mid‑shift schedule of 10:00 am‑7:30 pm, and may require flexible availability on weekends and holidays. Employees are expected to stand for extended periods while maintaining the front desk. HGV has been recognized for work‑life balance, family‑friendly benefits, and an inclusive culture, receiving accolades such as Newsweek’s “America’s Greatest Workplaces for Parents & Families.” The company is an equal‑opportunity employer that values diversity and provides accommodations for individuals with disabilities. • Medical, dental, and vision insurance effective day one • 401(k) plan with company match • Tuition reimbursement and employee stock purchase program • Paid vacation, sick days, and travel discount program • Employee assistance program for physical and mental wellbeing • Recognition and rewards programs • Learning and advancement opportunities • Flexible availability, including weekends and holidays

Work Environment

Onsite