Wm
Leading provider of comprehensive waste management services across North America.
Operations Manager
Field manager responsible for onboarding, coaching, and performance of drivers.
Job Highlights
About the Role
The role focuses on onboarding, developing, coaching, mentoring and managing the performance of all drivers and helpers. It requires establishing and maintaining positive relationships with frontline employees and spending the majority of the day in the field alongside them. Key responsibilities include providing new frontline employees with the tools, instruction and feedback they need for daily duties, conducting daily check‑ins, and maintaining regular communication touchpoints. The incumbent regularly reviews best practices, supports employee career goals, identifies improvement opportunities and leads safety initiatives, including root‑cause investigations and retraining. Documentation and audit of regulatory records such as DVIRs, driver attendance and tickets, as well as site visits to resolve safety issues, are also essential. • Onboard, develop, coach, mentor and manage performance of drivers and helpers. • Provide tools, instruction and feedback to new frontline employees. • Conduct daily check‑ins and maintain consistent communication with frontline staff. • Review best practices, support career goals and identify improvement opportunities. • Lead safety initiatives, conduct root‑cause investigations and ensure retraining. • Maintain and audit regulatory documentation (e.g., DVIRs, driver attendance, tickets). • Visit customer sites to evaluate and resolve safety issues and explore service alternatives. • Deliver regular touchpoints and coaching conversations to enhance daily performance.
Key Responsibilities
- ▸onboarding
- ▸coaching
- ▸safety initiatives
- ▸regulatory audits
- ▸site visits
- ▸performance management
What You Bring
Required qualifications are an associate’s degree or a high school diploma with two years of relevant experience, legal eligibility to work in the country, a valid driver’s license and a minimum age of 18. Preferred candidates have successfully completed the WM Operations Manager Trainee program. The position operates in a hybrid office and plant/field environment and routinely requires the use of standard office equipment. Physical demands reflect a combination of office and field work, with reasonable accommodations available for individuals with disabilities. WM is an equal opportunity employer in the United States and Canada, offering accommodations throughout the selection process. Candidates may need a REAL ID or TSA‑approved alternative for travel or access to federal property.
Requirements
- ▸associate degree
- ▸2 years experience
- ▸driver's license
- ▸hybrid
- ▸real id
- ▸legal eligibility
Benefits
Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) company match, paid vacation, holidays and personal days, with benefits varying by site.
Work Environment
Field