Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
New Member Journey National Trainer
Design and deliver scalable training solutions for new member journey across regions.
Job Highlights
About the Role
As a New Member Journey (NMJ) National Trainer you will be responsible for building scalable training solutions—including digital learning modules, facilitator guides, job aids, and improved process documentation—to ensure consistent execution of NMJ processes across all regions. You will partner closely with senior leadership, regional managers, site sales and marketing leaders, QA leadership, and training & development to discuss operational needs and create clear, engaging, and effective learning experiences. Additionally, you will reinforce Hilton Grand Vacations’ values and elevate the new member experience through high‑quality, standardized training resources. • Build scalable training solutions, including digital modules, facilitator guides, job aids, and process documentation. • Partner with senior leadership, regional managers, sales & marketing, QA, and training teams to identify operational needs and design engaging learning experiences. • Reinforce Hilton Grand Vacations’ values and enhance the new member experience with high‑quality, standardized training resources.
Key Responsibilities
- ▸training design
- ▸digital modules
- ▸job aids
- ▸process docs
- ▸stakeholder collaboration
- ▸member experience
Benefits
Hilton Grand Vacations stands out by creating lifelong memories for members and guests, driven by an inclusive culture that celebrates the uniqueness of each of our more than 14,000 team members. Our award‑winning workplace is proud of the positive impact we make in the industry and the communities where we live and work, and we are dedicated to recognizing, rewarding, and supporting every achievement, big or small.
Work Environment
Field