Senior, Dispatcher/Router

About the Role

The Dispatch role involves communicating with WM drivers to assist with problem resolution while they are on route. The incumbent handles incoming service orders, directs drivers, and resolves service issues, interacting with customers, WM customer service, sales, and operational staff such as route managers and mechanics. All activity is tracked using WM proprietary software, and shift schedules may include overtime and Saturday hours based on site needs. Key responsibilities include working with routing specialists and service departments to optimize complex routes, dispatching drivers using real‑time information on customer needs, driver locations, and loads, and balancing cost with speed of response. The dispatcher fields inbound calls and emails, manages same‑day pick‑up or container delivery requests, initiates outbound calls to resolve on‑site issues, and troubleshoots potential delivery problems before they become service incidents. Additional duties involve recording driver information, communicating with maintenance personnel, serving as an emergency contact, delegating work in a manager’s absence, and acting as an escalation point for other dispatchers. • Dispatch drivers using routing software, balancing cost and response speed. • Field inbound calls and emails, manage same‑day pick‑up and container delivery requests. • Initiate outbound calls to resolve on‑site issues and troubleshoot delivery problems. • Record driver information and communicate updates to maintenance, service, and management teams. • Serve as escalation point and emergency contact, delegating work in manager’s absence. • Train new dispatchers and coordinate projects across commercial, residential, and roll‑off lines.

Key Responsibilities

• ▸routing software
• ▸route optimization
• ▸real-time dispatch
• ▸driver dispatch
• ▸inbound calls
• ▸escalation

What You Bring

Required qualifications are a high school diploma or GED and at least two years of prior dispatch experience. Preferred candidates have additional training in transportation, logistics, or a related field and possess call‑center customer service experience. The position is remote, requires the employee to live and work in Canada, and offers a base salary range of $50,000‑$65,000, subject to experience and other factors. • Minimum 2 years dispatch experience; high school diploma or GED required. • Preferred training in transportation/logistics and call‑center customer service experience.

Requirements

• ▸dispatch
• ▸2 years
• ▸high school
• ▸ged
• ▸transportation
• ▸call‑center

Benefits

Employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, company‑matched RRSP contributions, paid vacation, holidays, and personal days, with benefits varying by site. WM emphasizes a people‑first culture, professional growth, and a commitment to sustainability and stable employment. • Remote position based in Canada with base pay $50,000‑$65,000. • Competitive benefits include medical, dental, vision, life insurance, short‑term disability, stock purchase plan, RRSP match, paid vacation, holidays, and personal days.

Work Environment

Field