Billing Coordinator

About the Role

With general direction, this role performs a variety of routine and non‑routine moderately complex billing functions to ensure accurate and timely bills are prepared for customers based on service contract terms. The position focuses on maintaining billing integrity and supporting related financial activities. Following standard operating procedures, the employee prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system. They research and resolve routine and non‑routine billing questions, determine appropriate adjustment codes, and review invoices for completeness and accuracy. The role also follows up with customers or internal staff to resolve discrepancies, may calculate manual billings for complex arrangements, and gathers supplemental information to meet customer requirements. Additionally, the employee reviews system reports for discrepancies, posts cash receipts, processes credit‑card and recurring payments, and provides training and support to less‑experienced personnel.

Key Responsibilities

• ▸billing adjustments
• ▸invoice review
• ▸cash posting
• ▸payment processing
• ▸system reporting
• ▸training support

What You Bring

Candidates must have direct experience working with customers in a billing function within a service‑based industry and possess a thorough understanding of billing transactions and processes. Strong analytical skills and attention to detail are essential for accurate billing. A high school diploma or GED is required, along with a minimum of eighteen months of related billing experience. The pay range is $22.40 to $30.80 per hour, varying by locality.

Requirements

• ▸billing
• ▸customer
• ▸analytical
• ▸detail
• ▸high school
• ▸18 months

Benefits

Employees are eligible for a comprehensive benefits package that includes medical, dental, vision, retirement savings, and paid time off, among other offerings. The organization has received numerous recognitions such as Barron’s 100 Most Sustainable Companies and Great Place to Work, and it invests in tools, technology, and learning opportunities to support employee success and sustainability in action. • Comprehensive medical, dental, and vision coverage. • Health care and dependent care spending accounts. • Short‑ and long‑term disability insurance. • Life insurance and accidental death & dismemberment coverage. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO).

Work Environment

Office Full-Time