Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Agent Customer Care
Assist guests via inbound calls to schedule, upgrade, and manage vacation packages.
Job Highlights
About the Role
Our Customer Care Agents engage with guests and prospective owners by phone to schedule or reschedule accommodations and book tours. The team handles inbound calls generated by marketing campaigns, helping callers find and reserve their ideal vacation getaways. • Provide inbound customer service in a call‑center environment. • Assist prepaid vacation package customers with travel planning and respond to mail, email, and web inquiries. • Promote and sell package upgrades aligned with guest interests and company goals. • Process payments and handle costs related to sales, packages, or upgrades. • Manage requests for date changes and provide detailed package information. • Verify trip and tour details and share pertinent stay information. • Resolve traveler issues before and after departure. • Protect guest privacy and secure personal business data.
Key Responsibilities
- ▸inbound calls
- ▸travel planning
- ▸upselling
- ▸payment processing
- ▸issue resolution
- ▸data privacy
What You Bring
• Timeshare or hospitality background preferred. • Inbound/outbound call‑center experience required. • Proficient with Microsoft Office, especially Outlook and Word.
Requirements
- ▸timeshare
- ▸hospitality
- ▸call center
- ▸microsoft office
- ▸outlook
- ▸word
Benefits
The Customer Care Department operates seven days a week and provides a four‑week paid training program conducted Monday through Friday. After training, agents can select from multiple shift options to meet operational needs.
Work Environment
Office Full-Time