Mustang Cat
Providing equipment, services, and solutions to industries like construction and energy.
Field Service Dispatcher
Coordinate field service requests, schedule technicians, and manage communications for Caterpillar equipment.
Job Highlights
About the Role
• Coordinate repairs in the field by scheduling technicians and ensuring timely response • Communicate with customers and sales reps regarding repair status • Open, edit, review, and invoice work orders • Coordinate parts orders and component repairs to support field service jobs • Monitor field service expenses, technician overtime, and job progress • Address customer complaints and ensure prompt resolution • Support the service team with accurate documentation and updates
Key Responsibilities
- ▸repair scheduling
- ▸work orders
- ▸parts ordering
- ▸expense monitoring
- ▸customer communication
- ▸documentation
What You Bring
• High school diploma or equivalent • 1–2 years of dispatching experience in a service‑related industry • Excellent customer service skills • Professional communication skills (verbal, written, phone, email) • Proficient computer skills, including Microsoft Office • Detail‑oriented, self‑motivated, and able to perform under pressure • Mechanical aptitude with an understanding of construction equipment (preferred) • Forklift experience (preferred) • Bilingual English/Spanish (preferred)
Requirements
- ▸high school
- ▸dispatching
- ▸microsoft office
- ▸mechanical aptitude
- ▸forklift
- ▸bilingual
Benefits
Benefits include great work‑life balance, on‑premise clinic, tuition reimbursement, growth opportunities, job stability, full‑time medical, dental, vision, life insurance, a Fidelity 401(k) with employer match, and paid vacation, sick time, and holidays.
Work Environment
Field