We One
WeOne is a leading global provider of integrated infrastructure services.
Senior Associate - NVOCC Operations - Global Service Centre
Handle NVOCC documentation, data entry, and customer service for ocean shipments.
Job Highlights
About the Role
Role Purpose: The Customer Service Specialist shall be responsible for processing information, ensuring data integrity and quality. The position requires attention to detail, efficiency, and the ability to work collaboratively within a team.
Key Responsibilities
- ▸data processing
- ▸data integrity
- ▸quality assurance
- ▸detail focus
- ▸efficiency
- ▸team collaboration
What You Bring
• Strong verbal and written communication skills. • Meticulous attention to detail for accurate data entry of Ocean Transportation documents. • Good knowledge of export and import documentation processes. • Organisational ability to manage multiple tasks and input information into systems per guidelines. • Customer‑focused mindset delivering exceptional service and meeting booking deadlines. • Adaptability to changing priorities and willingness to support time‑sensitive projects. • Problem‑solving capability to address customer inquiries effectively. • Basic technical proficiency, including CRM tools and software. • Effective time management to meet deadlines and KPI goals. • Empathy and patience when handling customer concerns, following the Process Manual. • Bachelor's degree. • Proficient English communication and email writing skills. • Typing speed of at least 20 wpm with 95 % accuracy. • Strong problem‑solving, communication and interpersonal abilities. • Willingness to work shifts, including night shifts, as per roster. • Experience handling dangerous goods documentation. • Minimum 4 years of documentation processing experience in a reputable shipping/logistics organisation.
Requirements
- ▸bachelor's
- ▸crm
- ▸documentation
- ▸4 years
- ▸typing
- ▸problem solving
Work Environment
Office Full-Time