Front Desk Guest Services Manager

About the Role

In this pivotal role you will oversee front‑office operations, coordinate with other departments, and resolve owner or guest concerns to maintain the highest level of service. Your leadership will foster a cooperative work environment, empower team members, and uphold performance, uniform, and appearance standards. • Leads the delivery of efficient check‑in and check‑out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. • Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner. • Ensures the provision of special services to owners and guests. • Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition. • Maintains a positive cooperative work environment between staff and management. • Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. • Supervises payroll hours and reports. • Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. • Assists with owner and guest activities and recreation as the need arises by management. • Leads key control procedures.

Key Responsibilities

• ▸check‑in/check‑out
• ▸guest relations
• ▸staff management
• ▸payroll supervision
• ▸equipment inspection
• ▸key control

What You Bring

The ideal candidate has prior supervisory experience, demonstrates integrity, professionalism, and confidentiality, and brings a strong background in customer service. Excellent verbal and written communication skills and proficiency with standard computer applications are essential. • Previous supervisory experience is preferred. • Demonstrate key leadership skills such as integrity, professionalism, and confidentiality. • Previous experience in a customer service role. • Excellent verbal and written communication skills. • Proficiency in computer use and related software applications.

Requirements

• ▸supervisory
• ▸leadership
• ▸customer service
• ▸communication
• ▸computer proficiency
• ▸integrity

Benefits

At Hilton Grand Vacations we set the standard for exceptional experiences and positive change within our industry and communities. We are seeking a Front Desk Guest Services Manager for Odyssey Dells, an 88‑unit property, to lead a dedicated team and ensure every guest enjoys a memorable stay from arrival through departure. Hilton Grand Vacations offers a comprehensive benefits package that includes health care from day one, a flexible PTO plan, 401(k) matching, an employee stock purchase program, and a variety of exclusive perks designed to support employee well‑being and work‑life balance. We value diversity and are an equal‑opportunity employer, providing reasonable accommodations for applicants with disabilities. Our inclusive culture celebrates the uniqueness of each team member, enabling more than 14,000 employees worldwide to create lifelong memories for our members and guests. • Enjoy excellent benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well‑being. • Take advantage of numerous learning and advancement opportunities to fuel your professional growth. • The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. • Benefit from a company culture that values work‑life balance and family‑friend. • Comprehensive 401(k) program with company match contributions to help secure your financial future. • Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. • Additionally, a range of exclusive perks is available to improve your overall employee experience and well‑being.

Work Environment

Onsite