General Manager

About the Role

The General Manager (GM) provides overall supervision of a community association, acting as the primary liaison among homeowners, board members, vendors, onsite staff, branch office personnel, and the Associa Client Shared Service Center. The GM ensures effective communication and coordination among internal and external stakeholders. In this role, the GM manages association operations in alignment with the management agreement and policies, oversees financial reporting, capital‑expenditure recommendations, delinquency monitoring, board meetings, legal matters, vendor relationships, budgeting, and staff leadership to maintain the desired community appearance and operation. • Supervise association operations and administration according to the management agreement and policies. • Act as primary liaison with the Board of Directors and homeowners. • Perform administrative and management duties requested by the Board. • Review monthly financials and submit summary reports to the Board. • Recommend major capital expenditures to the Board and Committees. • Monitor delinquency and provide recommendations to the Board. • Attend Board meetings as required by the management agreement. • Prepare Board meeting packages within established timelines. • Notify the Board of any legal actions involving the Association. • Maintain unit and contract files related to Association operations. • Assist the Board with the Architectural Review Process. • Coordinate inspections of building facilities and common areas and arrange follow‑up actions. • Oversee the Accounts Payable process in line with Associa procedures. • Oversee the Resale process according to Associa procedures. • Manage vendor procurement, performance evaluation, and contract compliance. • Maintain the C3 database and update resident information. • Implement Board policies, strategic initiatives, and association projects. • Hire, train, supervise, evaluate, and terminate onsite employees per company policies. • Assist the Board in preparing the annual budget. • Monitor and control operational costs. • Ensure vendors meet contractual obligations to the Association. • Analyze alternatives and make recommendations to the Board. • Manage day‑to‑day business affairs of the Association. • Support community functions and projects within the approved operating budget.

Key Responsibilities

• ▸financial reporting
• ▸vendor management
• ▸database maintenance
• ▸accounts payable
• ▸budget preparation
• ▸inspection coordination

Work Environment

Office Full-Time