Senior Sales Trainer - Carolinas

About the Role

The Senior Sales Trainer develops, coaches, and enables sales performance for the Closets and Garages divisions, partnering closely with the Regional Sales Manager. This hands‑on role oversees new‑hire onboarding, delivers classroom, virtual, and field training, conducts follow‑up coaching, and provides targeted support to underperforming representatives to meet performance expectations. It blends training delivery, field coaching, process discipline, and performance improvement to ensure consistency and execution across the territory. • Own and execute the new hire sales training program for Closets and Garages, including interviewing, classroom training, testing out, virtual, and in-field training. • Deliver training focused on sales process, product knowledge, design fundamentals, objection handling, closing techniques, systems usage, and paperwork standards. • Partner with the Regional Sales Manager to ensure new hires are fully trained and field-ready before taking appointments. • Coordinate training classes including any accommodations, meals, documentation, sales kits and samples. • Track onboarding progress, coordinate system access and software setup, and training resources. • Conduct skill gap analysis and develop training materials; evaluate effectiveness and results of training sessions. • Lead ongoing sales, design, and process training to improve close rate, average ticket, design accuracy, sales related service reduction and adherence to engineering guidelines. • Provide paperwork training and quality control, including spot-checking designs and job documentation to ensure accuracy and compliance. • Support designers in the field by assisting with design questions, technical errors, and product or accessory specifications. • Identify Design Consultants needing additional support and, in partnership with the Regional Sales Manager, deliver targeted coaching, follow-up training, and structured improvement plans to accelerate learning curves and drive consistent KPI achievement. • Conduct ride-alongs, shadowing, and follow-up coaching to reinforce standards and expectations. • Maintain a strong field presence to observe real customer interactions and model best practices. • Act as an extension of the Regional Sales Manager in reinforcing accountability, expectations, and execution standards. • Support sales-related projects, including training materials, playbooks, SOPs, sales tools, scripts, presentations, and job flow improvements. • Assist with rollouts of new products, pricing, programs, and sales initiatives. • Partner cross-functionally with Operations to align training with install and service expectations • Provide administrative support within Closet Pro, including backend functionality and process support. • Stay current on market trends, product updates, and changes within the corporate sales environment. • Assist with scheduling, prioritization, hiring input, and performance feedback as needed.

Key Responsibilities

• ▸training delivery
• ▸onboarding tracking
• ▸skill gap
• ▸quality control
• ▸field coaching
• ▸sales tools

What You Bring

The role requires 3‑5+ years of in‑home sales, sales leadership, or sales‑training experience, preferably in home improvement, with a strong consultative one‑call close approach. Candidates must have design‑driven sales experience, at least two years of hands‑on CAD work, excellent spatial reasoning, and the ability to coach both skills and execution discipline. Additional requirements include high school education (some college preferred), strong communication, data‑driven problem solving, willingness to travel, and proficiency with Microsoft Office 365 and CAD software. • 3-5+ Years of experience in in-home sales, sales leadership or sales training (In-home improvement preferred) • Strong understanding of consultative in-home one-call close selling • Proven ability to coach both sales skills and execution discipline • Experience in design-driven sales environments (closets, garages or similar) • Highly organized, detail-oriented, and process-focused. • Comfortable delivering training in groups settings and one-on-one • Data-driven with ability to diagnose performance and process issues • Willingness to travel within the territory • High school diploma: some college preferred • 2 years’ design experience required • 2 years of CAD hands-on experience required • Demonstrated spatial reasoning ability • Design problem solving skills • Ability to provide guidance and feedback to help sales designers strengthen specific knowledge/skill areas • Excellent communication and interpersonal skills • Must have skills to connect with and get alignment with both clients and internal business partners on design, payments, ordering and technical support

Requirements

• ▸cad
• ▸office365
• ▸3-5 years
• ▸in‑home sales
• ▸coaching
• ▸data‑driven

Benefits

Success is measured by territory‑level results such as net sales, close percentage, average ticket, sales per lead issue, and service rate driven by sales‑team errors. Training effectiveness is tracked through time‑to‑first sale, the proportion of graduates meeting 60‑day KPIs, and retention of reps at 180 days compared with those who completed training. The position demands extensive computer use, including ClosetPro and CAD applications, and occasional lifting of up to 35 lb. It is classified as exempt, offers a salary and benefits package per Renuity policy, and involves office work with moderate noise, travel, and occasional evenings or weekends for virtual support. The offer is contingent on a background check, and Renuity is an equal‑opportunity employer committed to diversity, inclusion, and accommodations for disabilities or religious needs. • Territory Average Ticket to Budget • Training Quality: Time-to-first sale, % of graduates hitting 60-day KPIs, Reps retained at 180 days ÷ Reps who passed training.

Work Environment

Field