TEX Expert -Busway

About the Role

The role involves performing root cause analysis on customer‑returned busways, coordinating returns with field service teams, analyzing issues using drawings and circuit diagrams, and preparing detailed technical reports for global teams. You will identify customer pain points, provide actionable solutions, and collaborate with Marketing, Continuous Engineering and other cross‑functional teams to enhance product performance, especially for demanding sectors such as Oil & Gas, Hospitals, Navy and Cloud infrastructure. The engineer will embody Schneider Electric’s values by turning challenges into opportunities and building long‑term customer trust. • Perform root cause analysis on returned busways. • Coordinate product returns with global field service teams. • Analyze customer issues using technical drawings, circuit diagrams, and application logic. • Prepare and present detailed technical reports to global stakeholders. • Identify customer pain points and deliver actionable technical solutions. • Collaborate with Marketing, Continuous Engineering, and cross‑functional teams to improve product performance. • Support high‑demand sectors such as Oil & Gas, Hospitals, Navy, and Cloud infrastructure. • Represent Schneider Electric values by turning challenges into opportunities and building long‑term trust.

Key Responsibilities

• ▸root cause
• ▸returns coordination
• ▸issue analysis
• ▸technical reporting
• ▸solution delivery
• ▸cross‑functional

What You Bring

We are seeking a passionate and technically skilled professional to join our Technical Analysis Centre (TEX) team, focused on Low Voltage (LV) Switchgear and Controlgear products. The ideal candidate will have a strong background in busway products. This is a global L3 Engineer role located in Bangalore, India, within the Power Products – Technical Analysis Centre (TEX) department. The position covers Low Voltage Switchgear & Controlgear products. Candidates must hold a technical degree in Electrical or Electronics Engineering, have hands‑on experience dismantling and assembling LV products, and possess a strong customer‑orientation and problem‑solving mindset. Effective teamwork in a multicultural environment, digital fluency and excellent English communication skills are required. A minimum of 10 + years of overall experience, including at least 4 years in a relevant technical role, is required. Prior experience as a Field Service Engineer is highly desirable. • Technical degree in Electrical or Electronics Engineering. • Hands‑on experience assembling/disassembling LV Switchgear & Controlgear. • Strong customer orientation and problem‑solving mindset. • Effective teamwork in a multicultural environment. • Digital savviness and fluency in written and spoken English. • Excellent communication and presentation skills. • Minimum 10 + years overall experience, with at least 4 years in a relevant technical role. • Prior Field Service Engineer experience highly desirable.

Requirements

• ▸electrical engineering
• ▸lv switchgear
• ▸field service
• ▸10+ years
• ▸customer focus
• ▸teamwork

Work Environment

Office Full-Time