Lead Field Service Engineer - Automated Logic

About the Role

The Lead Field Service Engineer will expand ALC’s Aftermarket Services on advanced systems, acting as a self‑motivated, detail‑oriented, and customer‑focused role model for other field engineers. Responsibilities include solving complex problems, training less‑experienced engineers, and serving as the on‑site product and technical expert. • Provide solutions to complex system problems and lead others in resolution. • Serve as local technical contact and mentor less‑experienced Field Service Engineers on field tools and technology. • Perform maintenance on field controllers, servers, workstations, and hardware; recommend enhancements, upgrades, or repairs. • Manage equipment scheduling, modifications, and ensure work exceeds customer time and quality expectations. • Document project status and communicate details to customers; deliver site‑specific training to owners/operators.

Key Responsibilities

• ▸system troubleshooting
• ▸technical mentoring
• ▸equipment maintenance
• ▸scheduling management
• ▸customer reporting
• ▸training delivery

What You Bring

Automated Logic (ALC), a Carrier business, has been creating intelligent building solutions for over 40 years, helping customers from small businesses to Fortune 500 corporations operate more efficiently. Its products reduce energy consumption, lower utility and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. ALC’s technology supports today’s and tomorrow’s buildings, requiring diverse talent and skill sets. • Required: High School Diploma/GED, 4+ years Building Automation/HVAC experience, valid driver’s license, ability to climb ladders and lift up to 50 lb. • Preferred: Associate or Bachelor’s degree or technical certificate in HVAC/Controls, advanced TCP/IP and wireless knowledge, ability to read architectural/mechanical/electrical drawings, strong communication to non‑technical audiences, proficiency with Microsoft 365. • Demonstrated ability to handle multiple simultaneous challenges across disciplines.

Requirements

• ▸high school
• ▸hvac experience
• ▸tcp/ip
• ▸microsoft 365
• ▸communication
• ▸driver license

Benefits

Employees are eligible for a comprehensive benefits package that includes medical, dental, and vision care; retirement plans; generous paid time off such as vacation, sick leave, personal days, holidays, and family‑related leave; disability and life insurance; tax‑advantaged accounts; tuition assistance; and potential short‑term cash incentives. Benefit availability may vary by state, local law, hire date, and collective bargaining agreements.

Work Environment

Field