Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Asst Director Guest Services
Oversee evening front desk operations, VIP services, and staff management at a resort.
Job Highlights
About the Role
We are seeking an Assistant Director of Guest Services to join our growing team. In this role you will oversee evening Front Desk operations, support leadership with personnel functions, ensure VIP experiences, and collaborate across housekeeping, engineering, and the front office to maintain property standards. • Serve as Manager on Duty during evening hours, ensuring Front Desk coverage • Report daily maintenance needs to Engineering • Assist leadership with performance management, counseling, scheduling, training, brand compliance, and recognition • Inspect all VIP rooms before arrival and greet/escort VIPs • Conduct property walks with General Manager or Director of Front Office • Coordinate maintenance weeks with Housekeeping, Engineering, and Front Office • Perform daily inventory and inspections of public areas, coordinating prompt responses • Ensure vacant rooms are cleaned and ready during potential sell‑out situations • Prioritize outside contractor visits • Fulfill reasonable requests from management within capability • Allocate 80% of time to Front Desk duties and 20% to managerial administration
Key Responsibilities
- ▸front desk
- ▸vip services
- ▸maintenance coordination
- ▸inventory inspection
- ▸staff management
- ▸property walks
What You Bring
Successful candidates will bring solid hotel management experience, night‑audit expertise, and strong interpersonal skills to balance front‑desk duties with managerial responsibilities. • High School Diploma • 3+ years of hotel management experience • At least 2 years of night audit experience • Strong interpersonal and time management skills • Preferred: 3–5 years as Front Office Manager • Preferred: 4+ years of hotel management experience • Preferred: Experience with voice system
Requirements
- ▸high school
- ▸hotel management
- ▸night audit
- ▸interpersonal
- ▸front office
- ▸voice system
Benefits
HGV Now Offers Day One Team Member Benefits! At Hilton Grand Vacations (HGV), we value our team members and support them in achieving their best. Our Elara resort in Las Vegas provides a premier vacation‑style environment with 1,200 guest rooms and world‑class amenities, making every day feel like a getaway. The position offers a comprehensive Day One benefits package, career advancement opportunities, and a supportive, inclusive workplace. HGV is an equal opportunity employer committed to diversity and providing reasonable accommodations throughout the hiring process. • Discounted hotel rates worldwide • 401(k) program with company match • Employee stock purchase program • Generous paid time off and paid sick time • Recognition programs and rewards • Tuition reimbursement • Learning and career advancement opportunities • Day One eligibility for full benefits
Work Environment
Onsite