Senior, Dispatcher/Router

About the Role

The Dispatcher communicates with WM drivers to assist with problem resolution while they are on route, handles incoming service orders, directs drivers, and resolves service issues. They interact with customers, WM customer service, sales, and operational staff such as route managers and mechanics, using WM proprietary software to enter ticket information and track activity. Shifts vary and may include overtime and Saturday hours depending on site needs. • Communicate with WM drivers to resolve on‑route problems and handle incoming service orders. • Dispatch drivers using customer needs, driver location, loads, and cost‑speed balance. • Field and manage inbound calls and emails for pick‑up or container delivery, ensuring same‑day service. • Initiate outbound calls to customers while drivers are on‑site to resolve pick‑up issues. • Troubleshoot and resolve delivery and pick‑up problems before they become service issues. • Record driver information and distribute documentation to appropriate departments. • Coordinate with maintenance shop personnel and act as emergency contact for down wires. • Serve as point person for the manager, coordinating projects and delegating work in their absence. • Act as an escalation point for other dispatchers and train new dispatchers. • Provide coverage across Commercial, Residential, and Roll‑Off lines of business and multiple sites as needed.

Key Responsibilities

• ▸driver dispatch
• ▸issue resolution
• ▸order management
• ▸software entry
• ▸escalation
• ▸training

What You Bring

WM is an equal opportunity employer in the United States and Canada, providing accommodations during the selection process and complying with applicable human‑rights legislation. The position may require a REAL ID or TSA‑approved alternative for air travel or access to federal property. • Required: High School Diploma/GED and minimum 2 years dispatch experience. • Preferred: Specialized training in transportation/logistics and call‑center customer service experience.

Requirements

• ▸high school
• ▸dispatch
• ▸2 years
• ▸logistics
• ▸call‑center
• ▸real id

Benefits

The role operates primarily in a professional office environment, requiring standard office equipment. Candidates must reside and work in Canada. The remote position offers a base pay range of $50,000‑$65,000, subject to experience, education, and location. Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, company‑matched RRSP contributions, paid vacation, holidays, and personal days (benefits may vary by site). WM emphasizes a people‑first culture, committing to employee growth, stability, and a sustainable future, offering opportunities beyond a paycheck.

Work Environment

Field