Account Support Coordinator

About the Role

We are recruiting for an Account Support Coordinator in Redditch. The role focuses on planning a high volume of inspections generated by the client and delivering them within timelines. It supports the account management team to meet contract performance and KPIs. In this position you will review client‑initiated planned activity, coordinate approvals with branch managers and tenants, and manage the overall planning process. You will act as the client’s escalation point, ensure service‑level agreements are met, and monitor outstanding volumes and tasks. You will also foster relationships with client representatives, chase and resolve issues, and communicate between the client and Arcus. You will assist the wider team with system and data changes during peak demand, help produce reports on quote and supplier spend, identify trends such as failed visits and propose corrective actions, and provide monthly breakdowns of planned works. Maintaining strong relationships with clients, suppliers and internal teams is essential. • Review client‑initiated planned activity and obtain site approvals from branch managers/tenants • Support and manage the overall planning process • Serve as client escalation point to ensure SLA compliance with contract terms • Monitor and manage outstanding volumes and tasks • Collaborate with client representatives to drive improvement and build relationships • Chase and resolve planned work volume issues • Coordinate communication between client and Arcus • Assist the wider team with system and data changes during peak demand • Generate reports on quotes and supplier spend • Identify trends such as failed visits and recommend corrective actions • Provide monthly detailed breakdowns of planned works and outstanding visits • Maintain effective relationships with clients, suppliers and internal teams • Meet tight deadlines and prioritize own workload

Key Responsibilities

• ▸planning
• ▸reporting
• ▸system updates
• ▸volume tracking
• ▸escalation
• ▸client liaison

What You Bring

The ideal candidate is a proactive self‑starter with excellent attention to detail and the ability to work to tight deadlines. Strong analytical, organisational and numeracy skills are required, together with the ability to prioritise workload and communicate effectively at all levels. Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables, is also expected. • Demonstrate proactive self‑starter attitude with strong attention to detail • Apply strong analytical, organisational and numeracy skills • Communicate clearly in writing and verbally at all business levels • Use intermediate Excel functions (VLOOKUP, pivot tables)

Requirements

• ▸excel
• ▸vlookup
• ▸pivottables
• ▸analytical
• ▸self‑starter
• ▸detail‑oriented

Benefits

Arcus offers a competitive salary up to £29,508 plus a 4 % bonus, 25 days of annual leave plus bank holidays, and a matched pension contribution of 5‑6 %. Additional perks include a health cash plan, life assurance, discount vouchers, a funded training sponsorship scheme, and extensive learning and development opportunities.

Work Environment

Office Full-Time