Senior Operations Specialist - 401K Match, PTO, Benefits Day 1

About the Role

The position is a senior‑level administrative specialist who supports departmental managers with advanced clerical duties and helps coordinate daily operations. The role requires minimal supervision, handling complex tasks, troubleshooting safety and service issues, and acting as a liaison between supervisors, customers, and staff. • Provide advanced clerical and administrative support to departmental managers. • Create, distribute, and close customer tickets on a daily basis. • Maintain and share department‑related information and reports. • Communicate with supervisors, managers, customers, and employees about operations, service issues, scheduling, and dispatch. • Use software tools for procurement, time and attendance, safety incidents, and contract labor management. • Assist with data collection and reporting for incentive pay programs. • Process payments and other financial tasks as needed. • Support implementation of operational projects and initiatives. • Enter and maintain Service Machine SMART data daily.

Key Responsibilities

• ▸ticket management
• ▸report management
• ▸software tools
• ▸data collection
• ▸payment processing
• ▸smart data

What You Bring

WM is an equal‑opportunity employer in the United States and Canada, fostering an inclusive workplace without discrimination based on protected characteristics. Accommodations are available throughout the hiring process, and candidates may need a REAL ID or TSA‑approved alternative for travel or access to federal facilities. • Require high school diploma or GED and three years of relevant experience. • Proficient with Microsoft Office and general computer use.

Requirements

• ▸high school
• ▸ged
• ▸3 years
• ▸microsoft office
• ▸computer skills

Benefits

WM offers a base pay of $25 per hour plus overtime, with rotating weekday shifts (5 am‑1:30 pm or 8 am‑4:30 pm) and on‑call weekends every third weekend. The company emphasizes that a WM job provides more than a paycheck, offering opportunities for personal and family growth. Employees enjoy stability, a supportive culture, and a commitment to professional development through education assistance and a comprehensive benefits package. Work is performed in an office setting and may include occasional outdoor or landfill environments. The compensation range reflects factors such as experience, education, and location. WM provides a competitive total rewards package that includes medical, dental, vision, life insurance, short‑term disability, a 401(k) match, stock purchase plan, paid vacation, holidays, and personal days. • Benefits include medical, dental, vision, life insurance, short‑term disability, 401(k) match, stock purchase plan, paid vacation, holidays, and personal days.

Work Environment

Onsite