Area Services Manager

About the Role

The Area Services Manager leads day‑to‑day field service operations and personnel across industrial, commercial and institutional markets. The role partners with the regional sales force to drive market penetration through price control, value‑based solutions and high‑quality service. It covers the full power‑system lifecycle—from start‑up and commissioning to planned maintenance, remote monitoring, diagnostics and 24/7 emergency response. The manager ensures rigorous compliance with safety policies, electrical codes and regulatory standards, implements safety programmes, provides appropriate equipment and oversees hazardous‑material disposal. A culture of safety is reinforced through regular field discoveries and training sessions. Responsibilities include developing profit plans, forecasts and budgets, overseeing procurement, inventory, receivables and cost control, and participating in commercial reviews and strategic planning to support growth. Serves as the primary technical resource for service operations, mentors field staff, customers and the sales team, leads product and process improvements, coordinates parts procurement with plants and vendors, and recruits/ develops a skilled field service team of Red Seal electricians and apprentices. The manager fosters continuous improvement, professional growth and a safety‑first mindset. Manages service programmes to optimize customer service and market penetration, ensures projects meet safety, budget and timeline requirements, monitors KPIs and backlog, implements process improvements and handles escalations in a 24/7 environment. Acts as a sales and marketing agent, builds and maintains relationships with municipalities, consultants, contractors and distributors, resolves complaints, serves as the primary technical contact for customers, and supports strategic planning. • Lead daily field service operations and personnel across industrial, commercial and institutional sectors. • Partner with regional sales to increase market penetration through pricing control and value‑focused service. • Ensure compliance with safety policies, electrical codes and regulatory standards; implement safety programmes and training. • Develop and manage profit plans, forecasts, budgets, procurement, inventory and cost‑control processes. • Serve as primary technical resource, mentor staff and customers, and drive product/process improvements. • Recruit, develop and retain a skilled field service team including Red Seal electricians and apprentices. • Oversee service programmes, project execution, KPIs, backlog management and continuous process improvement. • Handle escalations and make business decisions in a 24/7 service environment. • Act as sales and marketing agent, build relationships with municipalities, consultants, contractors and distributors. • Resolve customer complaints and serve as primary contact for technical and service issues.

Key Responsibilities

• ▸field operations
• ▸safety compliance
• ▸budget management
• ▸technical support
• ▸service kpis
• ▸customer relations

What You Bring

Requires a post‑secondary diploma or degree in a related field, 5+ years supervisory experience leading remote teams, at least 10 years in service, sales or engineering within the electrical industry, a valid unrestricted driver’s licence and legal authorization to work in Canada. Candidates should have 10+ years of management experience, deep knowledge of power distribution, control products, safety practices, profit‑and‑loss accountability and proven ability to develop customer relationships. The ideal candidate demonstrates strong business acumen, understands market trends, excels at relationship building, motivates high‑performance teams, drives operational excellence, adapts to change, communicates clearly and manages priorities to meet deadlines without sacrificing quality. • Meet qualification requirements: related diploma/degree, 5+ years supervisory experience, 10+ years electrical industry experience, valid driver’s licence and Canadian work authorization.

Requirements

• ▸degree
• ▸supervisory
• ▸electrical
• ▸power distribution
• ▸driver's licence
• ▸customer relations

Benefits

The company uses AI‑assisted talent acquisition, commits to equal employment opportunity and non‑discriminatory hiring practices, and offers benefit programs that may vary based on location, hire date and collective agreements.

Work Environment

Field