Milton Cat
Privately‑held Caterpillar dealer across the Northeast offering earthmoving and power systems rentals, sales & support.
Warranty and Service Invoice Coordinator
Handle warranty processing, invoice finalization, and service data validation post-repair.
Job Highlights
About the Role
• Review service call segments to ensure all service data is complete and accurate. • Examine segments for any warranty or goodwill overrides. • Verify proper parts usage or return according to job descriptions. • Finalize and issue invoices promptly and accurately. • Monitor service calls status and ensure they are progressing to closure and billing. • Manage warranty claims through their lifecycle, ensuring proper invoicing and reimbursement.
Key Responsibilities
- ▸data review
- ▸warranty checks
- ▸parts verification
- ▸invoice issuance
- ▸call monitoring
- ▸claim management
What You Bring
Milton CAT is seeking a detail-oriented and organized Warranty and Service Invoice Coordinator to join our Service team. In this role, you will be responsible for all post-repair administrative functions to ensure timely and accurate customer invoicing. You'll receive completed service work orders from Service Supervisors and handle tasks such as warranty processing, standard job segmentation, parts returns, technician service report validation, and invoice finalization. Success in this role requires a strong attention to detail, comfort working with multiple systems, and the ability to collaborate closely with colleagues. The successful candidate must have a high school diploma or GED equivalent, with college or trade school education preferred. Proficiency with computers and standard office software, strong written and verbal communication, attention to detail, problem‑solving abilities, basic math, and the capacity to work with urgency while exceeding customer expectations are required. The role also demands excellent organizational skills, the ability to work with minimal supervision, and adaptability to a dynamic, fast‑paced service environment.
Requirements
- ▸high school
- ▸office software
- ▸detail-oriented
- ▸problem solving
- ▸customer service
- ▸adaptability
Benefits
Starting pay is from $25.00 an hour, based on location and experience. Milton CAT is a privately held company and the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and opportunities to develop and grow your career while leveraging your skills and strengths. Whether you seek a steady job with family‑friendly benefits or an exciting place to start your career and advance, Milton CAT is the place for you. Join an exceptional team that cares about you and invests in your future. Our excellent benefits include paid time off plus eight company‑paid holidays, medical, dental, and vision insurance options for employees and their families, disability and life insurance packages, a competitive retirement plan, tuition reimbursement for full‑time employees with one year of service, a safety and wellness program, and an employee referral program.
Work Environment
Office Full-Time