Renuity
Provides smart home solutions to enhance comfort, convenience, and efficiency.
Call Center - Customer Service Agent (On-Site) - Part Time
Handle inbound/outbound calls, verify leads, schedule appointments, and support sales
Job Highlights
About the Role
The role supports lead‑generation and sales teams by processing submitted leads, verifying homeowner information, confirming availability, validating product qualifications, and gauging interest, while collaborating with customers and staff across all Mad City markets to initiate home‑improvement projects. • Manage appointments from face‑to‑face sources and enter them into the CRM • Document call attempts with appropriate dispositions and detailed notes • Handle inbound calls from promoters and place outbound calls to reach unverified leads • Participate in department contests and achieve personal and team goals
Key Responsibilities
- ▸crm entry
- ▸call docs
- ▸inbound calls
- ▸outbound calls
- ▸lead verification
- ▸team collaboration
What You Bring
• Strong communication skills and an outgoing personality • Professional presence with a team‑first mindset • Reliable attendance and consistent performance • Ability to multitask, prioritize, and stay organized • Comfortable navigating technology and computer applications
Requirements
- ▸communication
- ▸team‑first
- ▸reliability
- ▸multitasking
- ▸organization
- ▸tech savvy
Benefits
Mad City Windows & Baths, a Renuity Company, is hiring part‑time Call Center Agents for night and weekend shifts (1 pm–9 pm). The position pays $17.50 per hour plus uncapped bonuses and welcomes candidates with no prior experience, offering a pathway to long‑term stability and career growth. Mad City provides a dynamic work environment with opportunities for rapid advancement and a modern call‑center workspace, emphasizing teamwork, inclusion, and employee recognition. • Uncapped earning potential; most agents earn $50k–$70k per year • Rapid advancement; many team members promote within six months • Brand‑new expanded call center workspace • Multiple shift options based on business needs • Medical, dental, vision, life, and disability insurance • Paid parental leave • 401(k) retirement savings program • Generous PTO and paid holidays • Continuous team events, incentives, and company celebrations
Work Environment
Field