Tenant Service Coordinator

About the Role

The Tenant Services Coordinator supports BGIS clients by coordinating delivery of small‑scale maintenance projects, workspace changes, design services and office services. They handle tenant issues related to service projects and are responsible for assembling scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects. In the projects domain, the coordinator receives and validates service requests via phone, email or in‑person visits, maintaining a project tracker. They work with Facility Managers to determine required skills, assist in contractor selection and monitor performance, coordinating BGIS and subcontracted teams to deliver projects on scope, budget and schedule while ensuring client satisfaction. Health and safety duties include ensuring projects comply with regulatory, environmental and safety requirements, following company procedures, managing H&S documentation, and verifying security compliance of service providers before entry. The role also involves developing client communications such as deadline notifications and process updates, creating and submitting all project documentation, funding justifications and approval templates, and meeting all documentation requirements. Financial responsibilities encompass reviewing contractor invoices for discrepancies, preparing funding documents for tenant approval, and ensuring accuracy of quotes and funding paperwork. The coordinator tracks project timelines and totals, provides regular status updates, and maintains effective relationships with vendors, clients and other stakeholders, managing scope changes and expectations. • Process and validate service requests received by phone, email, or in‑person, maintaining a project tracker. • Coordinate small‑scale tenant service projects, determine skill requirements, assist with contractor selection, and monitor performance. • Oversee BGIS and subcontractor teams to ensure projects stay within scope, budget and schedule. • Ensure project compliance with regulatory, environmental, health, safety and client security requirements. • Manage health‑ and safety documentation and verify service provider compliance before site entry. • Develop and deliver client communications, including deadline notifications and process updates. • Create and submit project documentation, funding justifications, scopes, specifications and tender packages. • Review contractor invoices, resolve discrepancies, and prepare accurate funding documents for tenant approval. • Track project timelines, report monthly totals and provide regular status updates. • Build and maintain effective relationships with vendors, clients and internal stakeholders, handling scope changes and expectations. • Lead low‑complexity projects within a single discipline and location, applying problem‑solving and quick decision‑making skills.

Key Responsibilities

• ▸project tracker
• ▸scope management
• ▸tender packages
• ▸invoice review
• ▸health safety
• ▸client communications

What You Bring

Required knowledge and skills include a high school diploma plus a technical or business course, 1‑3 years of relevant experience, strong client service and interpersonal abilities, familiarity with project delivery and tendering, general commercial building knowledge, strong organizational and documentation skills, and proficiency with MS Office; CAD experience and a valid driver’s licence are assets. Role dimensions specify that the position leads small, low‑complexity projects within a single discipline and location, handles communications to clarify service requests, and applies problem‑solving skills using up to three software applications. • Possess high school education plus a technical or business course, 1‑3 years relevant experience, strong client service and interpersonal skills. • Proficient in MS Office; CAD proficiency and a valid driver’s licence are considered assets.

Requirements

• ▸high school
• ▸technical course
• ▸ms office
• ▸cad
• ▸driver’s licence
• ▸1‑3 yrs

Benefits

BGIS is a global integrated facility‑management leader with over 10,000 employees managing more than 50,000 facilities worldwide, and the company values diversity, inclusion and barrier‑free recruitment, offering accommodations upon request. The role is a regular full‑time position with a salary range of $54,185‑$67,732 per annum, with the starting salary based on competencies, experience, education and performance.

Work Environment

Onsite