HVAC Truck Based Customer Resource Coordinator

About the Role

Under the direct supervision of the Pod Team Manager, you will receive and schedule customer service calls and manage the schedule of assigned technicians and mechanics. You will ensure schedules allow timely completion of preventive maintenance and align with monthly forecasting goals. Daily debriefs with technicians will help resolve concerns quickly and coordinate job completion with billing and support coordinators. You will coordinate labor scheduling, communicate service plans directly to customers, and follow up to confirm work meets expectations. All customer account information will be kept up‑to‑date in NxGen, and you will handle parts ordering, purchase‑order confirmation, and work‑in‑progress management. Participation in weekly planning meetings and monitoring of time and expense reporting are also part of the role. • Receive and schedule customer service calls, aligning technicians to jobs • Manage daily technician schedules to meet preventive maintenance targets • Conduct daily debriefs, resolve concerns, and coordinate with billing/support teams • Communicate service plans to customers and follow up on work quality • Maintain accurate customer and scheduling data in NxGen • Handle parts ordering, purchase‑order confirmation, and work‑in‑progress management • Participate in weekly planning meetings and monitor time/expense reporting

Key Responsibilities

• ▸service scheduling
• ▸preventive maintenance
• ▸nxgen data
• ▸parts ordering
• ▸customer communication
• ▸time reporting

What You Bring

We require a high school diploma or equivalent and two to five years of service‑industry experience in operations or scheduling. Candidates must demonstrate strong organizational, detail‑oriented, and independent work skills, as well as excellent interpersonal communication with internal and external clients. An associate’s degree and basic knowledge of project accounting or costing are preferred. • High school diploma or equivalent with 2–5 years of service‑industry scheduling experience • Strong organizational, detail‑oriented, and independent work skills • Excellent interpersonal and communication abilities with internal and external clients • Ability to manage multiple projects and prioritize based on financial impact • Preferred associate’s degree and basic project accounting or costing knowledge

Requirements

• ▸high school
• ▸2-5 yrs
• ▸scheduling
• ▸organizational
• ▸communication
• ▸project accounting

Benefits

Be part of the future! We are a collaborative team creating purposeful solutions that propel the world forward. Join our diverse group of top talent, where you’ll have space and opportunities to grow and succeed. We are committed to making a difference. We offer a competitive starting salary, paid training, and global advancement opportunities. Additional perks include referral bonuses, comprehensive medical, dental and vision coverage, a health savings account, life insurance, short‑ and long‑term disability, an employee assistance program, and a wellness program. Our total rewards package is designed to support you both professionally and personally. The hourly rate ranges from $31.25 to $41.00, based on education, experience, and market data, and includes a competitive benefits package. Johnson Controls’ Canadian subsidiaries provide reasonable accommodations for applicants and employees with disabilities in line with applicable legislation, including the Accessibility for Ontarians with Disabilities Act. Confidentiality is maintained for all accommodation requests. • Competitive starting pay with hourly range $31.25–$41.00 • Paid training and global advancement opportunities • Referral bonuses and comprehensive medical, dental, vision coverage • Health Savings Account, life insurance, short‑ and long‑term disability • Employee assistance program and wellness program

Work Environment

Field