Call Center Representative

About the Role

As a Customer Care Consultant in our Bradenton office, you will be the voice of the brand, handling inbound communication through phone, email, and chat. You will address inquiries, troubleshoot issues, and manage customer data while collaborating with a dynamic team to achieve shared goals. • Build lasting relationships via phone, email, and chat. • Solve problems efficiently by troubleshooting and providing accurate solutions.

Key Responsibilities

• ▸client communication
• ▸inbound support
• ▸troubleshooting
• ▸data management
• ▸team collaboration

What You Bring

We are seeking self‑motivated, growth‑oriented individuals with a natural talent for customer service to become Customer Care Consultants. If you are passionate and driven, you will help deliver outstanding experiences that truly make a difference. • Deliver exceptional service with empathy, professionalism, and a solution‑oriented mindset. • Multitask using technical skills while maintaining attention to detail and managing customer data. • Require high school diploma or GED. • Prefer prior call center or customer service experience. • Exceptional verbal and written communication skills. • Comfortable with computers, typing, and learning new software quickly. • Strong attention to detail and data accuracy. • Calm, professional problem‑solving mindset for challenging situations. • Bilingual ability is a plus and may affect salary.

Requirements

• ▸high school
• ▸call center
• ▸bilingual
• ▸computer skills
• ▸detail focus
• ▸problem solving

Benefits

At Service Minds we view exceptional service as the foundation of success. As part of a distinguished network that includes Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating and Air Conditioning, we provide a clear pathway to a rewarding career across multiple industries. Joining our team unlocks continuous growth and professional development opportunities. Service Minds offers a positive, diverse workplace where recognition and employee happiness are priorities. We provide comprehensive training, ongoing coaching, clear advancement paths, competitive pay with commission potential, and a robust benefits package that includes health, retirement, and legal plans. This is more than a job—it’s a long‑term career with a company that values its people. If you are ready to grow, be challenged, and make an impact, apply today and start your rewarding future with Service Minds. • Positive work environment with recognition and happiness focus. • Career growth through training, coaching, and advancement opportunities. • Competitive compensation: $15/hr base, up to $16/hr for bilingual, uncapped commission up to $27+ per hour. • Comprehensive benefits including paid vacation & holidays, company‑paid medical/prescription insurance, dental, life insurance, vision, 401K match, STD/Accident/Critical Illness, LTD, flexible spending accounts, and legal plan.

Work Environment

Office Full-Time