Wm
Leading provider of comprehensive waste management services across North America.
Senior Operations Specialist - 401K Match, PTO, Benefits Day 1
Admin support to managers, handling operations, reporting and customer tickets.
Job Highlights
About the Role
The role provides advanced clerical and administrative support to departmental managers, coordinating daily operations, recording data, and generating reports. As a senior‑level specialist, the incumbent works with minimal supervision and handles complex tasks, referring only the most difficult issues to higher levels. • Troubleshoot and resolve safety, service, and operational issues. • Create, distribute, and close customer tickets daily. • Maintain and disseminate department information each day. • Communicate with supervisors and managers about operations and dispatch matters. • Complete and maintain various reports as directed by the department manager. • Utilize software tools for procurement, time‑and‑attendance, safety incidents, and contract labor management. • Assist with data collection and reporting for incentive‑pay programs. • Process payments and other financial tasks as required. • Support the implementation of operational projects. • Communicate with customers regarding service issues. • Coordinate employee scheduling and work assignments. • Enter and maintain Service Machine SMART data on a daily basis.
Key Responsibilities
- ▸ticket management
- ▸data entry
- ▸report generation
- ▸software tools
- ▸customer communication
- ▸work scheduling
What You Bring
Candidates must have a high school diploma or GED and at least three years of relevant experience. Required skills include proficiency with computers and Microsoft Office. WM is an equal‑opportunity employer in the United States and Canada, providing accommodations during the selection process. Candidates may need to obtain a REAL ID or TSA‑approved alternative for travel or access to federal property.
Requirements
- ▸high school
- ▸3+ years
- ▸computer skills
- ▸microsoft office
- ▸real id
- ▸tsa‑approved
Benefits
The position offers a base pay of $25.00 per hour plus overtime. Shift work is rotating, with hours of 5 a.m.–1:30 p.m. or 8 a.m.–4:30 p.m., Monday through Friday, and on‑call weekends every third weekend. WM emphasizes that a job here is more than a paycheck; it creates opportunities for employees and their families. The company culture highlights stability, commitment to growth, and investment in people through benefits such as education assistance, health coverage, 401(k) matching, stock options, and dependent day‑care. The work environment is primarily an office setting, with occasional exposure to landfill or outdoor locations. WM offers a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, and paid vacation, holidays, and personal days.
Work Environment
Onsite