Coordinator, Case Order Administration

About the Role

Coordinator, Case Order Administration – Pioneer the next generation of innovation. Join Rolls‑Royce to develop your skills at the highest level while working in an international environment for a globally renowned company. The role coordinates communication between the Customer Care Center, first‑level service partners, and global service teams, ensuring field issues are captured in a centralized system and escalated appropriately. It also provides proactive technical assistance for electronic systems and maintains accurate ticket and distributor data to support timely customer service. • Coordinate communication within the Customer Care Center and first‑level service partners, logging issues in a centralized data system. • Escalate service issues from first to third level global teams, hold update meetings, and deliver feedback to partners. • Provide proactive technical assistance for electronic systems, tools, software, and hardware to internal customers, OEMs, distributors, dealers, and end users. • Preserve ticket information in a centralized service tool and capture critical field data. • Monitor and maintain the distributor database for incoming after‑sales calls. • Progress calls to appropriate service providers and ensure timely support for customers. • Coordinate and maintain product information documents, technical data, and procedural updates. • Collaborate with engineering to implement procedures, update service manuals, resolve malfunctions, and provide technical information from field investigations. • Resolve technical service concerns promptly and keep management informed of major issues. • Promote compliance with the Rolls‑Royce Code of Conduct and undertake special projects as required.

Key Responsibilities

• ▸issue logging
• ▸issue escalation
• ▸technical assistance
• ▸ticket management
• ▸database maintenance
• ▸document management

What You Bring

Candidates must be authorized to work in the United States without sponsorship and hold a Bachelor’s degree in Business or Engineering, combined with at least three years of customer service experience in an automotive or mechanical equipment setting (or seven years of equivalent experience). A minimum of three years’ experience in customer service, design, test, or applications engineering with internal combustion engines or power generation equipment is required, along with willingness to travel domestically and internationally. Preferred candidates are self‑starters who can manage multiple priorities without supervision, possess strong communication and influencing abilities, and demonstrate excellent organizational, planning, and follow‑up skills. They should be proficient in oral, written, and presentation communication, have solid interpersonal and negotiation skills, and exhibit analytical and creative problem‑solving capabilities for complex issues. • Authorized to work in the U.S. without sponsorship. • Bachelor’s degree in Business or Engineering with at least three years of customer service experience in automotive/mechanical equipment, or seven years of equivalent experience. • Minimum three years of experience in customer service, design, test, or applications engineering with internal combustion engines or power generation equipment. • Ability and willingness to travel domestically and internationally. • Self‑starter able to work independently under multiple priorities. • Strong communication and influencing skills. • Excellent organizational, planning, and follow‑up abilities. • Proficient oral, written, and presentation communication. • Strong interpersonal and negotiation skills; resilient influencer. • Analytical and creative problem‑solving for complex issues. • Proficient with PC, MS Office Suite, SAP, and knowledge of MTU diesel products and applications. • Familiarity with MTU America policies and procedures.

Requirements

• ▸bachelor degree
• ▸customer service
• ▸sap
• ▸ms office
• ▸self‑starter
• ▸strong communication

Benefits

The position is classified under Service Operations, posted on 20 January 2026, with a salary range of $64,061 to $104,099 annually, and is located in Mankato, MN. Rolls‑Royce offers a comprehensive Total Rewards package that includes competitive base pay, discretionary bonus, health, dental, vision, disability, life insurance, flexible spending and health savings accounts, 401(k) with company match, employee assistance program, paid time off, holidays, parental and family care leave, tuition reimbursement, and a long‑term incentive plan. • Competitive base pay with discretionary bonus; salary range $64,061–$104,099 annually. • Health, dental, vision, disability, life, and accidental death & dismemberment insurance. • Flexible spending and health savings accounts. • 401(k) retirement plan with company match. • Employee Assistance Program, paid time off, holidays, parental and family care leave. • Tuition reimbursement and long‑term incentive plan.

Work Environment

Field