Jll
JLL provides professional services in real estate and investment management worldwide.
Training Manager
Oversee training initiatives and customer relationships for JLL accounts.
Job Highlights
About the Role
The role focuses on customer relationship management across JLL and its clients, leading all projects for strategic direction. It partners with the Account Leadership team—including the Account Director, Operations Management, HSSE, and Quality—to align all business lines. Additionally, the incumbent oversees the account training team to implement standards from Corporate JLL, Life Sciences, and all service lines. Day‑to‑day duties include leading training initiatives, supervising daily training activities, and developing strategy, direction, and priorities for projects and deliverables. The position maintains instructional design standards, creates processes to track milestones, estimates time and cost, and selects optimal delivery models (in‑person, online, etc.). It also resolves technical and operational issues while driving innovative solutions to improve client ROI. • Manage customer relationships across JLL and clients to ensure account success. • Lead and direct strategic training projects and initiatives. • Partner with Account Director, Operations, HSSE, and Quality teams to align business lines. • Supervise daily training activities, troubleshoot issues, and oversee the account training team. • Develop instructional design standards, templates, and project plans. • Identify optimal training delivery models (in‑person, online, etc.) based on technology and user groups. • Track project milestones, timelines, and cost estimates; drive innovation to improve client ROI. • Maintain strong communication and presentation skills to demonstrate training ROI.
Key Responsibilities
- ▸client management
- ▸training leadership
- ▸instructional design
- ▸delivery models
- ▸project tracking
- ▸roi innovation
What You Bring
Required qualifications include experience creating training material in the Life Sciences or highly regulated environments, proven strategic partnership and positive customer relationships, and training management in a regulatory context. Excellent communication and staff‑management abilities are essential. Preferred qualifications include willingness to travel up to 25% domestically and the ability to work remotely from listed locations. • Experience creating training material in Life Sciences or highly regulated environments. • Proven strategic partnership and positive customer relationship record. • Training management experience within a regulatory context. • Excellent communication and staff management abilities. • Ability to travel up to 25% domestically to client sites.
Requirements
- ▸training material
- ▸life sciences
- ▸regulatory
- ▸strategic partnerships
- ▸communication
- ▸travel
Benefits
JLL empowers employees to shape a brighter future in real estate, combining world‑class services, advisory, and technology. The firm fosters an inclusive culture where people can thrive, grow meaningful careers, and belong. It hires talent from commercial real estate, skilled trades, and technology, offering remote work with multiple U.S. locations. Compensation is estimated between $95,000 and $117,000 annually, supplemented by benefits such as 401(k) matching, comprehensive medical/dental/vision coverage, paid parental leave at full salary, PTO, holidays, and early wage access through Daily Pay. JLL is an equal‑opportunity employer that provides reasonable accommodations for disabilities and protects candidate privacy through its privacy statements. • Remote work with locations in Apex, NC; Cambridge, MA; Columbus, OH; Louisville, KY; Thousand Oaks, CA; West Greenwich, RI. • Salary range $95k–$117k per year (estimated). • 401(k) matching, comprehensive medical/dental/vision benefits. • Paid parental leave at 100% salary, PTO and company holidays. • Early access to earned wages through Daily Pay.
Work Environment
Office Full-Time