Fix-It 24/7
Go-to provider for 24/7 plumbing, heating, electrical and AC repairs & upgrades.
Dispatcher and Customer Service Representative
Dispatch technicians, coordinate schedules, and update customers on service appointments.
Job Highlights
About the Role
Dispatchers act as the link between field technicians and customers, assigning technicians to urgent jobs, communicating schedule changes, and ensuring efficient handling of customer needs. The position offers autonomy and the chance to build a lasting career within a tight‑knit team. • Dispatch technicians to urgent customer needs. • Coordinate jobs across multiple technicians with managers. • Update customers on timing changes and rescheduling. • Answer and schedule incoming service calls. • Verify daily completion of timecards. • Schedule and complete return service calls. • Maintain a friendly and welcoming phone presence.
Key Responsibilities
- ▸dispatch
- ▸job coordination
- ▸call scheduling
- ▸timecard verification
- ▸return calls
- ▸customer updates
What You Bring
On Time Experts seeks friendly, motivated individuals who enjoy connecting with and helping others. The role values strong organizational skills, attention to detail, and the ability to make customers feel heard even during busy moments. • Prefer prior dispatch or service dispatch experience. • Demonstrate strong customer orientation and adaptability to various personalities. • Hold a high school diploma or equivalent. • Ability to reliably commute to the Garland office. • Agree to background and drug testing per state and federal law.
Requirements
- ▸dispatch
- ▸customer service
- ▸high school
- ▸reliable commute
- ▸background check
- ▸detail oriented
Benefits
The work environment is upbeat and fun, featuring music, occasional dance sessions, a complimentary coffee bar, catered lunches when sales goals are met, and monthly company rally meetings. Employees enjoy these regular perks while working together. Compensation starts at $20‑$22 per hour and includes health, dental, vision, and life insurance (with a fully company‑paid option), 40 hours of paid time off, six paid holidays plus a floating birthday holiday, and scheduled shifts Monday‑Friday from 10 am‑7 pm or 12 pm‑8 pm.
Work Environment
Field