Rolls-Royce
Designs and manufactures power and propulsion systems for aerospace, marine, defence and energy sectors.
Operations Manager - AR Billing
Lead AR Billing team, ensuring end-to-end order-to-invoice operations and SLA delivery.
Job Highlights
About the Role
The Operations Manager – AR Billing reports to the Head of GBS Finance India and is responsible for end‑to‑end Order‑to‑Invoice operations and accounting. The role leads a team of more than ten staff, ensuring service delivery while fostering a culture of growth, data‑driven performance, and continuous improvement. Key duties include overseeing daily AR Billing activities, meeting all service level agreements and key performance indicators, and acting as the primary escalation point for operational issues. The manager collaborates with other operations managers and the Process Owner for Accounts Receivable to identify and implement process enhancements, while maintaining alignment with global GBS standards. The position also requires strong risk, compliance and control oversight, ensuring that internal controls are executed, documented, and monitored in line with the Group’s framework. Workforce capacity is managed proactively, using lean principles to match skill sets with demand and to drive automation and optimization. • Drive performance and continuous improvement using data insights, align AR processes to global standards, and promote automation. • Manage stakeholder interactions and handle incidents, issues, and escalations per GBS protocols. • Execute and monitor internal controls, ensure compliance, and mitigate operational and business continuity risks. • Deliver AR Billing services meeting SLAs/KPIs, uphold customer satisfaction, and apply lean principles for workforce planning. • Lead and develop a team of 10+ employees, conducting performance reviews and capacity planning.
Key Responsibilities
- ▸data insights
- ▸automation
- ▸stakeholder management
- ▸compliance
- ▸ar billing
- ▸team leadership
What You Bring
Candidates must hold a finance or accounting bachelor’s degree, have at least 12 years of experience in a GBS or BPO setting, and be a qualified accountant (CA, CPA, ACCA) or equivalent. Additional expectations include expert knowledge of the Order‑to‑Invoice process, experience with SAP, and proven ability to manage billing teams, stakeholders, and performance metrics; a Lean Six Sigma Green Belt is desirable. • Bachelor’s degree in finance or accounting. • 12+ years in GBS/BPO environment. • Qualified accountant (CA, CPA, ACCA) or equivalent. • Deep expertise in Order‑to‑Invoice process and accounting. • Skilled in resource planning, scheduling, and workflow management. • Proven experience managing billing teams and achieving KPIs/SLAs. • Strong operational stakeholder management. • Proficient with MS Office and SAP ERP. • Lean Six Sigma Green Belt (preferred).
Requirements
- ▸ca/cpa
- ▸sap
- ▸order-to-invoice
- ▸12+ years
- ▸finance degree
- ▸six sigma
Work Environment
Office Full-Time
Interview Process
-online assessment with cognitive and behavioural aptitude testing