Operations Specialist 2nd Shift

About the Role

The Operations Specialist for Collections provides advanced clerical and administrative support to departmental managers and helps coordinate all aspects of daily operations within WM’s collections division. Key duties include troubleshooting safety, service, and operational issues; maintaining and distributing daily departmental information; acting as the KRONOS proxy for driver and helper schedule updates; and using Microsoft Suite and other tools for procurement, time‑and‑attendance, safety incident tracking, and contract‑labor management. The specialist also assists with payment processing, supports operational project implementation, and communicates with customers about service concerns and with employees about scheduling and work assignments. • Troubleshoot and resolve safety, service, and operational issues. • Maintain and distribute daily departmental information. • Act as KRONOS proxy for driver and helper schedule updates. • Use Microsoft Suite and other software for procurement, time‑and‑attendance, safety incidents, and contract‑labor management. • Assist with payment processing and other financial tasks. • Support implementation of operational projects as needed. • Communicate with customers about service issues and with employees about scheduling and work assignments.

Key Responsibilities

• ▸issue resolution
• ▸kronos scheduling
• ▸software management
• ▸payment processing
• ▸project support
• ▸customer communication

What You Bring

Applicants must possess a high‑school diploma or GED, be at least 18 years old, and be legally eligible to work in the United States. No prior work experience is required, and there are no specific preferred qualifications listed. The role is primarily office‑based, requiring regular use of standard office equipment such as computers, phones, and copy machines. Physical demands are minimal and reasonable accommodations can be made for individuals with disabilities. WM is an equal‑opportunity employer in the United States and Canada, providing accommodations throughout the hiring process for candidates with disabilities. The position may require a REAL ID or TSA‑approved alternative for air travel or access to federal property. • Required qualifications: High‑school diploma or GED, at least 18 years old, legal work eligibility, no prior experience needed.

Requirements

• ▸high school
• ▸ged
• ▸18+
• ▸work eligible
• ▸no experience
• ▸office equipment

Benefits

The position follows a Monday‑Friday schedule from 3 pm to 11 pm and includes a third Saturday shift from 7 am to 12 pm. WM emphasizes that a job here offers more than a paycheck—it creates opportunities for employees and their families. WM promotes a stable work environment where team members perform essential, meaningful work daily. The company invests in its people through comprehensive medical, dental, and vision benefits, 401(k) matching, discounted stock options, dependent daycare, and an annual education assistance program. Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, company‑matched 401(k), paid vacation, holidays, and personal days, though benefits may vary by site. • Benefits: Medical, Dental, Vision, Life Insurance, Short‑Term Disability, Stock Purchase Plan, 401(k) match, paid vacation, holidays, and personal days.

Work Environment

Onsite