Sr.Manager, Change Management

About the Role

The role will design and execute end‑to‑end change‑management strategies for marketing transformation initiatives, assessing impact, readiness, and risk across global and regional teams while building integrated roadmaps aligned with project milestones. It will partner with global, regional, and local marketing leaders to secure alignment, establish governance forums, and manage cross‑functional relationships across Marketing, Operations, Technology, HR, and Business stakeholders. The incumbent will lead communication, training, enablement, and adoption programs, develop adoption frameworks, and monitor progress to ensure consistent adoption of global processes in India‑based teams. Additionally, the role will define KPIs, track performance, capture feedback, and create documentation and repeatable frameworks for future rollouts. This role is pivotal in ensuring that marketing teams worldwide adopt scalable, future‑ready ways of working, shaping how marketing operates, collaborates, and delivers impact, and positioning Gurugram as a strategic hub for global marketing transformation.

Key Responsibilities

• ▸change management
• ▸roadmap planning
• ▸governance forums
• ▸training enablement
• ▸kpi tracking
• ▸documentation

What You Bring

The position is Sr. Manager, Project Manager, located in Gurugram, India, reporting full‑time with a shift of 1 pm‑10 pm India time. Candidates should have 12‑15 years of relevant experience. • 10–14 years of experience, with at least 5+ years in Change Management within Marketing, Digital, MarTech, or Transformation environments. • Experience working in global matrix organisations or GCCs. • Strong understanding of marketing operations, marketing technology, and campaign processes. • Proven experience driving adoption of enterprise tools (e.g., Workfront, Salesforce, Marketo, Adobe, DAMs, AI/automation platforms). • Change Management certifications (Prosci, ACMP) preferred. • Exceptional communication, presentation, and stakeholder influencing skills. • Ability to simplify complexity, drive clarity, and build trust across large cross‑functional teams. • Strategic thinking with hands‑on execution. • Strong stakeholder management ability. • Ability to navigate ambiguity and drive structure. • Excellent storytelling, communication, and facilitation skills. • Analytical mindset and data‑driven approach. • Strong project management and governance capability.

Requirements

• ▸change management
• ▸workfront
• ▸salesforce
• ▸marketo
• ▸prosci
• ▸stakeholder management

Benefits

JLL offers an entrepreneurial and inclusive environment, a total rewards program, competitive compensation, and a comprehensive benefits package. The company leverages AI to match candidates with opportunities and upholds strict privacy and equal‑opportunity policies, providing reasonable accommodations for applicants with disabilities.

Work Environment

Office Full-Time