Wm
Leading provider of comprehensive waste management services across North America.
Senior Operations Specialist
Senior admin support for managers; handles reports, tickets, data, and communications.
Job Highlights
About the Role
The senior‑level administrative specialist provides advanced clerical and operational support to departmental managers, coordinating daily operations, recording data, and generating reports. This role operates with minimal supervision, resolving most issues and escalating only the most complex questions. • Troubleshoot and resolve safety, service, and operational issues. • Create, distribute, and close customer tickets each day. • Maintain and circulate department‑related information daily. • Communicate with supervisors, managers, customers, and employees regarding operations, dispatch, service issues, scheduling, and work assignments. • Complete and maintain various reports as directed by the department manager. • Utilize software tools for procurement, time and attendance, safety incidents, and contract‑labor management. • Assist with data collection and reporting for incentive‑pay programs. • Process payments and other financial tasks as needed. • Support implementation of operational projects. • Enter and maintain Service Machine SMART data daily.
Key Responsibilities
- ▸issue resolution
- ▸ticket management
- ▸software tools
- ▸data collection
- ▸report generation
- ▸data entry
What You Bring
The role may require travel by air or access to federal property, so candidates must possess a REAL ID or an acceptable TSA‑approved alternative. • Require a high school diploma or GED. • Minimum three years of relevant experience in a comparable role. • Proficient with computers and Microsoft Office applications.
Requirements
- ▸high school
- ▸3+ years
- ▸microsoft office
- ▸real id
Benefits
The value of a WM job goes beyond a paycheck; it creates opportunities for employees and their families. WM promotes stability, growth through an annual education assistance benefit, and invests in its people with comprehensive medical, dental, vision coverage, 401(k) matching, discounted stock options, dependent daycare, and more. The position is based in an office setting and may involve work at landfill or outdoor locations. The salary range is approximately $26 per hour, with a total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays, and personal days.
Work Environment
Onsite