Call Center - Customer Service Agent (On-Site) - Part Time

About the Role

In this role you will support lead generation and sales teams by processing submitted leads—verifying homeowner information, confirming availability, validating product qualifications, and gauging interest—while assisting customers and employees across all Mad City markets to start their home‑improvement projects. Key duties include managing appointments from face‑to‑face sources in the CRM, accurately documenting all call attempts with appropriate dispositions and detailed notes, handling inbound calls from promoters, making outbound calls to unverified leads, and participating in department contests to meet personal and team goals. • Verify homeowner information and confirm appointment availability. • Validate product qualifications and assess homeowner interest. • Enter and manage all appointments in the CRM system. • Document call attempts with accurate dispositions and detailed notes. • Handle inbound calls from promoters and conduct outbound calls to unverified leads. • Participate in contests to achieve personal and team sales targets. • Maintain reliable attendance and consistent performance.

Key Responsibilities

• ▸crm management
• ▸lead verification
• ▸qualification validation
• ▸call documentation
• ▸inbound calls
• ▸outbound calls

What You Bring

The position requires strong communication skills, an outgoing personality, a motivated and competitive mindset, professional presence, a team‑first attitude, reliable attendance, the ability to multitask and stay organized, and comfort using technology and computer applications. • Demonstrate strong communication and an outgoing personality. • Exhibit motivated, competitive, and goal‑driven energy. • multitask, prioritize tasks, and stay organized. • Navigate technology and computer applications confidently.

Requirements

• ▸communication
• ▸outgoing
• ▸motivated
• ▸multitask
• ▸tech savvy
• ▸team‑first

Benefits

The Call Center Agent – Customer Service role at Mad City Windows & Baths, a Renuity company, is a part‑time position working nights and weekends (1 pm–9 pm) with a preference for Saturday and Sunday availability. The pay starts at $17.50 per hour plus uncapped bonuses, and no prior experience is required, offering an entry point for long‑term stability and career growth. Compensation features uncapped earning potential, with most agents earning $50k–$70k annually, and rapid advancement opportunities—many team members move up within six months. The call center operates from 8 am–9 pm seven days a week, offering multiple shift options and a brand‑new expanded workspace. Benefits include medical, dental, vision, life, and disability insurance, paid parental leave, a 401(k) retirement plan, generous PTO and paid holidays, as well as continuous team events, incentives, and company celebrations. • Earn uncapped commissions, with typical earnings of $50k–$70k per year. • Receive medical, dental, vision, life, and disability insurance. • Access paid parental leave, 401(k), generous PTO and paid holidays. • Enjoy continuous team events, incentives, and company celebrations.

Work Environment

Field