Concierge, Multifamily (Overnight)

About the Role

Key duties include welcoming resident guests, handling after‑hours package pickup, addressing resident inquiries and concerns, and updating communication logs for active buildings. The role also involves providing resources, maintaining an open and welcoming environment, and acquiring broad knowledge of the community and surrounding area. Concierges build strong relationships with current and future members of the apartment community, market the property, and assist with on‑ and off‑site resident events and initiatives. Responsibilities include social‑media posting, blogging, maintaining the internet presence, and ensuring each event is sociable and pleasant. Additional tasks involve answering the concierge phone line, maintaining proper inventory in the Community Amenities area, proactively communicating issues to management, reviewing the activity log at shift start, and upholding confidentiality and property guidelines. The work area must be kept presentable and other duties may be assigned as needed. Work is performed in a professional office setting using standard equipment and may involve travel between properties in varying weather conditions. Physical demands include standing, walking, climbing stairs or ladders, lifting up to 25 lb, and being on‑site up to 5 % of the time. • Greet resident guests and handle after‑hours package pickup. • Respond to resident inquiries, update communication logs, and maintain confidentiality. • Promote community engagement through events, social‑media posting, and relationship building. • Manage concierge phone line and ensure amenities inventory is stocked.

Key Responsibilities

• ▸guest greeting
• ▸package pickup
• ▸phone management
• ▸inventory control
• ▸social media
• ▸log updates

What You Bring

Required competencies are effective spoken and written English, a professional appearance complying with dress code, and the ability to thrive in a fast‑paced environment with minimal supervision. The position requires a High School Diploma, GED, or equivalent technical/vocational education and at least one year of related experience. • Communicate proactively with management regarding issues or concerns. • Require high school diploma/GED and 1+ year related experience. • Must speak and write English, maintain professional appearance, and work independently in a fast‑paced environment. • Ability to stand, walk, lift up to 25 lb and travel between properties as needed.

Requirements

• ▸high school
• ▸1+ year
• ▸english
• ▸professional
• ▸fast‑paced
• ▸travel

Benefits

The Concierge, Multifamily (Overnight) at The Drakestone provides excellent customer service to owners, residents, prospective residents, guests, and vendors. Concierge staff serve as the face of the property and help foster a sense of community. Cushman & Wakefield offers a comprehensive benefits package—including health, vision, dental, flexible spending, retirement plans, and life and disability insurance—and competitive hourly pay ranging from $14.45 to $17.00. The company is an equal‑opportunity employer and provides ADA accommodations upon request. • Compensation $14.45‑$17.00 per hour plus comprehensive health, vision, dental, retirement, and other benefits.

Work Environment

Onsite