Service Coordinator - Automated Logic

About the Role

The scheduler ensures that technicians receive clear work orders, optimal routes, and bi‑weekly schedules, while also handling non‑productive time recording, billing, and collections to maintain smooth and timely service delivery. • Schedule and dispatch daily technician work orders, ensuring clear scope and time requirements. • Prioritize repairs and optimize technician routes to align with job needs. • Collaborate with the Service Manager and Service Operations Lead to create bi‑weekly technician schedules. • Proactively distribute daily work orders to technicians. • Follow scheduling guidelines and work‑order priorities to manage the overall schedule. • Record and manage non‑productive technician time. • Process time‑and‑material and service‑contract billing. • Assist with accounts receivable and collections.

Key Responsibilities

• ▸work order dispatch
• ▸route optimization
• ▸technician scheduling
• ▸time recording
• ▸billing processing
• ▸collections support

What You Bring

The Service Scheduler supports service operations by coordinating daily technician schedules, dispatching work orders, and prioritizing repairs to ensure efficient field operations. The ideal candidate communicates effectively with customers and field teams, manages routing to meet job requirements, and assists in tracking technician productivity. This position requires strong organizational skills, attention to detail, and the ability to adapt in a fast‑paced, on‑call environment while collaborating closely with service leadership. Required qualifications include a high school diploma or GED, three or more years of customer‑service experience, and proficiency with Microsoft Office Suite. Candidates must be willing to be on‑call. Preferred qualifications include a degree or certification in HVAC, controls, or a related technical field, experience with building‑automation systems and TCP/IP networks, and strong communication skills for translating technical information to non‑technical audiences. • Hold a High School Diploma or GED (required). • Possess 3+ years of customer‑service experience (required). • Proficient in Microsoft Office Suite (Outlook, Excel, Word) (required). • Willingness to be on‑call (required). • Bachelor’s/associate degree or technical certificate in HVAC, Controls, or related field (preferred). • Experience with building‑automation systems, HVAC controls, and software such as WebCTRL (preferred). • Working knowledge of TCP/IP and wireless networking (preferred). • Ability to convey technical information to non‑technical audiences (preferred). • Strong communication and teamwork skills (preferred).

Requirements

• ▸microsoft office
• ▸webctrl
• ▸tcp/ip
• ▸hvac degree
• ▸customer service
• ▸communication

Benefits

Employees are eligible for a comprehensive benefits package that includes medical, dental, and vision health care; wellness incentives; retirement plans; paid time off such as vacation, sick, personal, and holidays; various leaves (birth, adoption, parental, family and medical, bereavement, jury duty, military); short‑ and long‑term disability; life and accidental death insurance; tax‑advantaged accounts; and tuition assistance. The annual salary range for this position is $66,250 to $92,750, with pay determined by skills, education, experience, and other qualifications. Applications are accepted for at least three days from the posting date of February 3 2026, and the role may be eligible for short‑term cash incentives.

Work Environment

Field