Customer Service Representative – On-Site (Bilingual Preferred)

About the Role

We are looking for a DeWALT Customer Service Representative to join our T&O Commercial team as an on‑site employee. In this role you will handle pricing, catalog identification, quantity verification, and order extensions, while answering product and service questions, driving incremental sales, and suggesting additional solutions. You will conduct sales and service both at the counter and over the phone, advising customers on product features, proper handling, maintenance, and selling related services and programs. When issues arise you will troubleshoot complaints, determine causes, propose solutions, and follow up to ensure resolution. • Handle pricing, catalog numbers, quantity verification, and order extensions. • Answer product and service questions, drive incremental sales, and suggest additional offerings. • Conduct sales and service at the counter and via phone. • Advise customers on product features, proper handling, maintenance, and related services. • Sell services, programs, and products to customers. • Resolve product or service issues by diagnosing complaints, recommending solutions, and ensuring follow‑up.

Key Responsibilities

• ▸pricing
• ▸cataloging
• ▸quantity check
• ▸order extensions
• ▸issue resolution
• ▸sales support

What You Bring

The ideal candidate loves to learn, grows through contribution, and embraces innovation. You must be able to work full‑time Monday through Friday with flexibility for extra hours, and bilingual proficiency is preferred. Required experience includes reading schematics to determine parts for tool repairs and prior customer‑facing work in a retail or service environment. A high degree of integrity, dependability, and the ability to work with minimal supervision are essential, along with superior customer‑service, salesmanship, and proficiency in Microsoft Office applications. • Bilingual proficiency preferred. • Experience reading schematics to identify parts for tool repairs. • Prior customer‑facing experience in a retail or service environment. • High integrity, accountability, dependability, and ability to work with minimal supervision. • Superior customer service and salesmanship skills. • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).

Requirements

• ▸bilingual
• ▸schematics
• ▸customer service
• ▸microsoft office
• ▸integrity
• ▸salesmanship

Benefits

We offer a competitive salary and a robust benefits package that includes medical, dental, vision, life, disability, 401(k), employee stock purchase plan, paid time off, tuition reimbursement, and discounts on Stanley Black & Decker tools and partner programs. Career growth is supported through exposure to more than 20 brands, digital learning portals, the Lean Academy, and opportunities to earn certifications. Our culture celebrates diversity, equity, and inclusion, encourages community volunteerism, and promotes sustainable business practices. You will belong to an innovative, tech‑driven team that values mutual respect and fun while empowering makers, doers, protectors, and everyday heroes worldwide. All qualified applicants will be considered without regard to protected characteristics. Accommodations are available for applicants with disabilities who need assistance with the application process. • Full‑time availability Monday‑Friday with flexibility for extra hours. • Competitive salary with comprehensive medical, dental, vision, life, disability, and 401(k) plans. • Employee Stock Purchase Plan, tuition reimbursement, paid time off, and holidays. • Discounts on Stanley Black & Decker tools and partner programs. • Access to learning resources, digital portal, Lean Academy, and career development across 20+ brands. • Inclusive culture that values diversity, equity, and inclusion, with volunteer and sustainability initiatives.

Work Environment

Onsite