Customer Service Administrator

About the Role

The Customer Service Administrator supports customers, homeowners, vendors, and guests by handling inquiries, resolving issues, and delivering a positive experience across phone, email, and in‑person interactions. The role also includes general office tasks such as processing print jobs, scanning, faxing, and assisting with various projects. Success requires a service‑oriented mindset, strong communication skills, and a friendly, approachable demeanor. • Receive and respond to incoming calls from homeowners, board members, and vendors, ensuring requests are completed. • Serve as first point of contact for customers visiting the office, delivering exceptional service. • Apply conflict‑resolution techniques to address and resolve customer issues. • Assess customer needs and translate them into appropriate solutions. • Provide general office support by processing print jobs, scanning, faxing, and related tasks. • Organize and prepare correspondence related to association business. • Provide reception coverage as needed.

Key Responsibilities

• ▸call handling
• ▸customer support
• ▸conflict resolution
• ▸print processing
• ▸scanning
• ▸correspondence

What You Bring

The position requires a customer‑focused mindset, clear professional communication, proficiency with office equipment and Microsoft Office, strong attention to detail, and the ability to maintain confidentiality. Candidates should be self‑motivated, proactive, able to work independently and as part of a team, and capable of prioritizing tasks to meet deadlines. A high school diploma or GED and two years of related experience are required.

Requirements

• ▸microsoft office
• ▸high school
• ▸2 years
• ▸customer‑focused
• ▸detail‑oriented
• ▸teamwork

Benefits

Compensation is $17.00‑$18.00 per hour, with direct experience given strong consideration.

Work Environment

Office Full-Time