Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Field Billing Coordinator-ES
Manages complex billing adjustments, resolves discrepancies, and handles customer payments.
Job Highlights
About the Role
With general direction, this role performs a variety of routine and non‑routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms. The role typically handles customer accounts with complex billing arrangements due to contractual or statutory requirements. Following standard operating procedures, the employee prepares monthly billing adjustments, obtains approvals, and enters adjustments into the billing system. They research and resolve billing questions and discrepancies, determine appropriate adjustment codes, review invoices for completeness, and follow up with customers or internal staff to correct issues. Additional duties include calculating manual billings for complex arrangements, gathering supplemental billing information, reviewing system reports to identify discrepancies, posting case receipts and payments, processing credit‑card transactions, and assisting with customer setup in billing systems. The employee may also serve as a resource and trainer for less‑experienced personnel and perform other assigned tasks.
Key Responsibilities
- ▸billing processing
- ▸invoice review
- ▸adjustment entry
- ▸discrepancy resolution
- ▸credit card processing
- ▸customer setup
What You Bring
Candidates must have direct experience working with customers in a billing function within a service‑based industry and possess a thorough understanding of billing transactions and processes. Intermediate MS Excel skills, strong math aptitude, and the ability to follow SOPs accurately and timely are required. Effective communication with division managers and customers, initiative to research non‑standard situations, and professionalism are essential. A high school diploma or G.E.D. and at least 18 months of related billing experience are required.
Requirements
- ▸billing
- ▸excel
- ▸math
- ▸sops
- ▸communication
- ▸high school
Benefits
• Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO).
Work Environment
Hybrid