Front Desk Clerk

About the Role

• Ensure a hospitable environment for guests and owners upon arrival • Handle check‑ins and check‑outs efficiently and professionally • Generate folios and process payments accurately • Manage housekeeping and maintenance requests, coordinating with appropriate departments • Prepare and restock front desk with essential supplies, arrival packets, and local area information • Answer phone calls and direct inquiries to the right team members • Support the team by taking on additional tasks assigned by the supervisor

Key Responsibilities

• ▸check‑ins
• ▸payment processing
• ▸request management
• ▸front desk
• ▸phone handling
• ▸guest welcome

What You Bring

As a Front Desk Clerk at Dolphin Beach Club in South Daytona Beach, you will be the welcoming face that helps guests and owners create unforgettable vacation memories. From check‑in to check‑out you will deliver warm, professional service and assist with guest needs, ensuring every stay is exceptional. If you thrive in a fast‑paced environment, love helping people, and take pride in top‑tier hospitality, we want to meet you. • Strong proficiency in English (written and verbal) • Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.) • Excellent multitasking and organizational skills; prioritize tasks to meet team goals • Minimum 6 months of customer service experience, preferably in hospitality or guest‑facing role • Preferred: experience as a Front Desk/Guest Services Agent • Preferred: experience handling credit card transactions • Preferred: background in resort hospitality or related industries

Requirements

• ▸english
• ▸office365
• ▸multitasking
• ▸customer service
• ▸front desk
• ▸credit card

Benefits

Hilton Grand Vacations values a culture of memorable experiences, talent, passion, and dedication, driving the success of the brand. All U.S. regular full‑time and part‑time team members are eligible for a wide range of benefits, and we are an equal‑opportunity employer that values diversity. We provide reasonable accommodations for individuals with disabilities throughout the application, interview, and employment processes. • Recognition Programs and Rewards • Discounted Travel Benefits • 401(k) program with company match • Paid Time off and Paid Sick Days • Employee stock purchase program • Tuition reimbursement programs • Numerous learning and advancement opportunities • Flexible availability, including weekends and holidays

Work Environment

Onsite