Customer Service - Self Storage Manager

About the Role

Property managers operate independently across multiple locations, assessing customer storage needs, recommending packing and moving supplies, and performing daily unit inspections to ensure inventory and availability. They handle cash drawer audits, make bank deposits, and conduct payment reminder and collection calls as needed. • Assess customer storage needs and recommend packing and moving supplies. • Conduct daily unit inspections to verify inventory and availability. • Audit cash drawers and complete bank deposits. • Make payment reminder and collection calls to keep accounts current. • Lift or move items up to 35 lb and spend up to 50% of shift outdoors. • Perform cleaning and routine maintenance of interior and exterior areas.

Key Responsibilities

• ▸storage assessment
• ▸supply recommendation
• ▸unit inspection
• ▸cash audits
• ▸bank deposits
• ▸collections

What You Bring

Physical demands include the ability to lift or move items up to 35 lb, walking or standing outdoors for up to 50% of the shift, climbing stairs, and opening large doors. Managers also perform routine cleaning and maintenance of interior spaces and exterior grounds to maintain curb appeal. • Prior experience in customer‑service‑focused sales environments required. • Maintain a valid driver’s license and use personal vehicle for work travel.

Requirements

• ▸customer service
• ▸sales
• ▸driver's license
• ▸physical demands
• ▸heavy lifting
• ▸outdoor work

Benefits

Public Storage, the leader in the self‑storage industry, is hiring now and offers a starting wage of $15.00 per hour. Employees work flexible full‑time schedules between 9:30 am and 6 pm, with weekend coverage until 5 pm, and become eligible for full‑time benefits after averaging 20+ hours per week. Benefits include medical, dental, vision, 401k match, paid time off, sick leave, flex spending, company‑paid life and accidental death insurance, exclusive vendor discounts, and mileage reimbursement for travel between properties. Property managers can also earn performance‑based bonuses. Successful candidates come from customer‑service‑focused sales environments such as retail, restaurant, or fast‑food settings. A valid driver’s license and personal vehicle are required for traveling between work sites, with mileage reimbursement provided. Public Storage has been recognized as a Great Place to Work, earning top rankings for career growth, work culture, and diversity and inclusion. Applicants are encouraged to apply now to join the industry’s #1 team. • Work flexible full‑time schedule (9:30 am–6 pm, weekends until 5 pm). • Become eligible for full‑time benefits after averaging 20+ hours per week. • Receive medical, dental, vision, 401k match, PTO, sick leave, and flex spending accounts. • Get company‑paid life and accidental death insurance plus exclusive vendor discounts. • Mileage reimbursement provided for travel between properties. • Earn performance‑based bonuses as a Property Manager.

Work Environment

Field