Lead Bellperson & Valet

About the Role

The position also requires you to ticket and log vehicles accurately, respond to guest inquiries about local attractions and services, maintain vehicle cleanliness, train new hires, ensure shift coverage, and perform any additional duties assigned by the supervisor. • Greet and assist owners/guests with luggage and transport • Provide instructions on room amenities and property services • Deliver messages, express check‑out folios, newspapers, and requested items • Report problems or unusual activities to management • Keep front entrance and lobby organized, safe, and clean • Operate vehicles safely to and from the parking garage • Ticket, log, and manage guest vehicles using the valet system • Answer guest inquiries about attractions, services, and transportation • Maintain cleanliness of each guest vehicle • Train new hires and current team members • Ensure all shifts are covered after schedule distribution

Key Responsibilities

• ▸vehicle ticketing
• ▸valet system
• ▸vehicle operation
• ▸vehicle cleanliness
• ▸guest service
• ▸shift scheduling

What You Bring

We are seeking a Lead Bellperson/Valet who is passionate about creating lasting vacation memories for owners and guests. In this role you will greet and assist guests with luggage, provide information about amenities, deliver messages and items, maintain a safe and clean lobby, and operate vehicles safely between the hotel and the parking garage. Candidates must have at least six months of face‑to‑face customer service experience, a valid driver’s license with a clean abstract, the ability to lift up to 75 lb, and basic communication skills for verbal and written interactions. Physical stamina for standing, walking, bending, and climbing stairs, as well as the ability to use the valet computer system and maintain accurate records, are also essential. Preferred experience includes prior hospitality or bell‑person work, CPR or First Aid certification, and previous supervisory experience. Hilton Grand Vacations has been recognized by Newsweek, Stevie Awards, LinkedIn, and Great Place to Work®, and we are an equal‑opportunity employer committed to diversity and accommodations for individuals with disabilities. • Minimum six months of face‑to‑face customer service experience • Valid driver’s license and good driver’s abstract • Ability to lift, carry, or transport luggage up to 75 lb • Ability to retrieve and input information in the valet computer system • Basic verbal and written communication skills • Demonstrated excellence in service quality and professionalism • Physical ability to stand, walk, bend, stoop, kneel, climb stairs, and perform essential job functions • Ability to operate both automatic and standard transmission vehicles • Capability to accurately maintain records and logs • Prior hotel or hospitality experience in a customer‑service role • Previous experience as a driver, bellperson, or door person • CPR certification and/or First Aid training • Supervisory experience

Requirements

• ▸customer service
• ▸driver's license
• ▸valet system
• ▸cpr
• ▸supervisory
• ▸hospitality

Benefits

At Hilton Grand Vacations you’ll join a culture that encourages and motivates you toward achieving your goals, offering benefits from day one and even daily pay. The company provides recognition programs, comprehensive health‑care options, travel discounts, employee pricing, assistance programs, paid vacation and sick days, a 401(k) with company match, tuition reimbursement, and numerous learning and advancement opportunities. • Recognition programs and rewards • Medical, dental, and vision health care coverage • Global Hilton hotel travel discounts • Employee pricing platform for perks • Employee Assistance Program for physical and mental well‑being • Paid vacation and sick days • 401(k) with company match • Tuition reimbursement • Learning and advancement opportunities

Work Environment

Onsite