Branch President

About the Role

The role’s major responsibility is to plan, develop, and execute Associa’s cascaded business objectives, combining personal accountability with branch team leadership and empowerment. Key duties include partnering with executive leaders to set business objectives, create organizational policies, and coordinate functions across branches, ancillary companies, and home‑office departments. The incumbent leads branch budgeting and performance management, focusing on employee experience, client experience, and financial profitability measured by Balanced Scorecards. The position oversees the branch management agreement renewal process, promotes maintenance operations, and drives higher adoption of ancillary company programs by engaging branch staff and supporting community association initiatives. Timely preparation of branch management reports and financial statements is required to monitor progress and adjust plans as needed. Additional responsibilities involve ensuring timely corporate accounts receivable collections, improving internal controls based on audit findings, and educating branch teams on policy, procedural, and legal compliance. The role provides motivational coaching, evaluates performance, manages hiring and termination of executive staff, and serves on various executive committees. Supervisory duties include managing a branch leadership team that oversees Operations, Services, Communications, Marketing, and Maintenance departments. Responsibilities cover interviewing, hiring, training, performance appraisal, rewarding, disciplining, and resolving employee or client issues in line with organizational policies and applicable laws. The incumbent will sponsor and advocate for company strategic initiatives as requested, support marketing and sales efforts for key accounts, and adapt to legislative changes affecting service delivery. • Plan, develop, and execute Associa’s cascaded business objectives with branch team leadership. • Partner with executive leaders to set objectives, develop policies, and coordinate operations across branches and home office. • Lead branch budgeting and performance management using Balanced Scorecards focused on employee experience, client experience, and profitability. • Oversee branch management agreement renewals and promote maintenance operations. • Drive ancillary company adoption rates by engaging branch staff and supporting community association programs. • Prepare timely branch management reports and financial statements to track progress and adjust plans. • Ensure timely accounts receivable collections and improve internal controls based on audit findings. • Educate branch teams on company policies, procedures, and compliance with federal and state laws. • Provide motivational coaching and mentorship to achieve annual and quarterly business goals. • Evaluate branch team performance, manage hiring and termination of executive staff, and serve on executive committees. • Supervise branch leadership across Operations, Services, Communications, Marketing, and Maintenance, handling hiring, training, performance appraisal, and conflict resolution. • Support strategic initiatives and provide guidance on marketing and sales for key accounts.

Key Responsibilities

• ▸budgeting
• ▸scorecards
• ▸financial reporting
• ▸accounts receivable
• ▸compliance
• ▸team coaching

What You Bring

Candidates must hold a bachelor’s or advanced degree in business administration or a related field, with at least five years of continuous leadership experience in property management or a comparable service industry, or an equivalent combination of education and experience. Strong language skills are essential, including the ability to read and interpret complex business documents, respond effectively to sensitive inquiries or complaints, and deliver persuasive presentations to executive leadership, boards, vendors, and homeowners. The role requires solid reasoning abilities to define problems, gather data, interview stakeholders, and draw sound business conclusions. Additional skills include deep knowledge of community association management, financial acumen, talent‑management expertise, strategic and tactical planning, and proficiency with Microsoft Word, Excel, and Outlook. • Hold a bachelor’s or advanced degree in business administration (or equivalent) with 5+ years of leadership in property management. • Demonstrate strong communication skills, including presenting to executives, boards, vendors, and homeowners. • Possess analytical abilities to diagnose problems, gather data, and make sound business judgments. • Exhibit deep knowledge of community association management, financial budgeting, accounts payable, assessments, and delinquency management. • Show talent‑management expertise: select, motivate, develop, and appraise subordinates. • Proficiency with Microsoft Word, Excel, and Outlook.

Requirements

• ▸business degree
• ▸leadership
• ▸community management
• ▸financial budgeting
• ▸talent management
• ▸microsoft excel

Work Environment

Office Full-Time