Portfolio Manager, HOA & Condo

About the Role

Multiple Portfolio Manager opportunities are available to cover Loudon County, as well as Montgomery and PG county areas. The Portfolio Manager provides support to onsite staff and oversees all administrative, maintenance, and capital projects for multiple HOA and condominium communities assigned to the portfolio. The role requires traveling to various HOA and condominium communities, collaborating with onsite staff and Board members, hiring and developing staff, and implementing board policies and strategic initiatives. Responsibilities include property inspections, issuing violation letters, communicating with homeowners and vendors, maintaining database records, managing budgets and financial reports, handling RFPs and vendor selection, prioritizing maintenance requests, preparing board packages, and coordinating communications and architectural reviews. • Travel to assigned HOA and condominium communities. • Meet and collaborate with onsite staff and Board of Directors. • Hire, train, and develop staff members. • Implement board policies and strategic initiatives per management agreement. • Inspect properties to ensure maintenance and compliance with HOA codes. • Issue violation letters and follow up with homeowners. • Communicate with homeowners, residents, Board members, vendors, and contractors. • Respond to inquiries in person, by phone, and email. • Enter and update data in the database, tracking documents and information. • Create and manage budgets; review financial statements and reserve studies. • Submit RFPs, manage bidding, select vendors, and oversee capital projects. • Prioritize maintenance requests; schedule and coordinate vendors and contractors. • Prepare board packages and coordinate monthly and annual board meetings. • Send weekly communications to homeowners about maintenance, guidelines, and events. • Assist homeowners with architectural review forms and follow up on decisions.

Key Responsibilities

• ▸inspections
• ▸budgeting
• ▸vendor management
• ▸maintenance scheduling
• ▸data management
• ▸board coordination

What You Bring

Candidates must have at least 2 years of community association experience, knowledge of board and general manager interactions, and either an active CMCA certification or willingness to obtain one within the first year (company‑paid). Strong customer service, financial interpretation, project management, communication, conflict resolution, and proactive problem‑solving skills are essential. • Minimum 2 years of community association experience. • Knowledge of Board of Directors and General Manager roles and interactions. • Active CMCA certification or willingness to obtain within first year (company paid). • Customer‑service oriented and team‑focused. • Ability to read and interpret financials (balance sheet, income statement, reserves, etc.). • Effective project management and multitasking across various project stages. • Excellent written and verbal communication; conflict‑resolution skills. • Self‑motivated, detail‑oriented, strong time‑management, proactive problem‑solver.

Requirements

• ▸cmca
• ▸community experience
• ▸board knowledge
• ▸customer service
• ▸financial analysis
• ▸project management

Work Environment

Field