Marketing Representative, Pre Arrival

About the Role

The role operates on a flexible schedule that includes weekends and holidays, and remote work may be available depending on business needs, IT qualifications, and performance standards. You will work closely with management to address any customer‑related challenges and fulfill reasonable requests as assigned. • Contact owners and guests via outbound calls and email to book timeshare appointments before arrival. • Manage the provided call list and make the required number of outbound calls daily to meet production targets. • Sell local tours and activities while delivering exceptional vacation‑planning concierge services. • Promote HGV Ultimate Access events to customers. • Work remotely when business needs, IT qualifications, and performance standards allow. • Collaborate proactively with management to resolve any customer‑related challenges. • Complete reasonable requests and other administrative duties assigned by management.

Key Responsibilities

• ▸outbound calls
• ▸call list
• ▸tour sales
• ▸event promotion
• ▸remote work
• ▸issue resolution

What You Bring

We are looking for candidates with a high school diploma or GED, the ability to work flexible hours, and at least one year of customer service experience. A thorough knowledge of the local area—including restaurants, sightseeing, and tour options—and strong verbal and written communication skills are essential. Prior sales‑related call‑center or timeshare experience, as well as background in tours, activities, or concierge services, are advantageous.

Requirements

• ▸high school
• ▸customer service
• ▸local knowledge
• ▸communication
• ▸call‑center
• ▸tours

Benefits

Launch your marketing career with a $2,500 incentive guarantee per month for up to six months, designed to help you thrive from day one. As a Marketing Representative, Pre-Arrival, you will provide exceptional customer service while booking qualified timeshare tours for owners and guests. Full‑time team members enjoy a comprehensive benefits package that includes a base pay of $17 per hour plus commission and bonuses, with targeted annual earnings of $100,000 and the potential to earn substantially more. Medical, dental, and vision insurance, a 401(k) plan with company match, life insurance, and a company stock purchase program support financial wellness. Additional perks feature a Team Member Travel Program with discounted rates worldwide, generous paid time off, paid sick days, recognition programs, and ample learning and advancement opportunities.

Work Environment

Office Full-Time