We One
WeOne is a leading global provider of integrated infrastructure services.
Associate - NVOCC Operations - Global Service Centre
Execute export/import documentation, manage manifests, and provide customer support for NVOCC operations.
Job Highlights
About the Role
The Associate – NVOCC Operations role, based in Navi Mumbai and reporting to the Assistant Manager, is responsible for executing export documentation requirements in line with company, principal and customer procedures. • Follow principal guidelines for import/export documentation cycles while protecting company interests. • Ensure the team completes SI updating, export manifest closure, and import delivery orders. • Send first‑print copy to the customer promptly after SI submission notification. • Enter all data into the system with 100% accuracy. • Provide customer support for Bill of Lading amendment processes. • Compare Container Load Plan/SOB lists from Operations and verify hazardous or special cargo formalities. • Prepare freight and cargo manifests, generate mismatch reports, and issue manifest corrections after approvals. • Update transshipment and switch Bills of Lading as required. • Respond to internal and external queries on the same day. • Create customer records when shipper/consignee/notify master is unavailable. • Liaise with Operations to link containers that are not automatically linked. • Generate and email proforma invoices to customers. • Coordinate with destination teams for corrections after manifest closure. • Complete all detailed tasks within deadlines and manage handovers between staff. • Implement and monitor online file tracking to ensure visibility for timely action. • Comply with internal checklists and meet SLA requirements.
Key Responsibilities
- ▸export docs
- ▸manifest mgmt
- ▸data entry
- ▸b/l support
- ▸file tracking
- ▸customer support
What You Bring
Candidates should hold a graduate or postgraduate degree, possess strong English communication, email writing and Excel skills, and be willing to work shifts and weekends as required. A minimum of two years’ documentation experience in a reputable shipping or logistics organization is mandatory. • Graduate or postgraduate with strong English communication, email writing, and Excel proficiency. • Minimum two years of documentation experience in a reputable shipping or logistics organization. • Willingness to work shifts and weekends according to business requirements.
Requirements
- ▸graduate
- ▸excel
- ▸english
- ▸documentation
- ▸shipping
- ▸shifts
Work Environment
Office Full-Time