Crown Hotel & Travel Management
Specializes in hotel and travel management services, offering bespoke solutions to clients worldwide.
Front Desk Agent
Handle guest reservations, check‑ins, inquiries and front‑desk duties at a hotel.
Job Highlights
About the Role
The position includes responsibilities such as handling reservations, processing payments, allocating rooms, providing guest information, addressing concerns, maintaining security, and performing front‑desk duties while upholding hotel standards of cleanliness and safety. • Receive accommodation reservations from visitors. • Capture arriving guests' details and payment information. • Allocate rooms to guests. • Provide guests with information on hotel procedures, policies, and facilities. • Offer tourism information to guests. • Handle customer concerns and queries. • Issue receipts to guests. • Ensure safety and security of all guests. • Maintain guest reservations per credit‑card security requirements. • Balance and account for cash drawer each shift. • Complete all training requirements set by the General Manager. • Assist guests with safety‑deposit box forms and keys. • Wear provided uniform and name tag at all times. • Perform routine cleaning of the work area. • Document minor repairs or replacements of room furniture, fixtures, and equipment and follow up with the proper department. • Greet guests with a smile in all hotel areas. • Respond to guests’ immediate repair requests. • Report lost‑and‑found items according to hotel procedures. • Maintain high personal hygiene and appearance standards.
Key Responsibilities
- ▸reservation management
- ▸payment processing
- ▸room allocation
- ▸cash reconciliation
- ▸security monitoring
- ▸guest services
What You Bring
• High school diploma or equivalent. • Basic computer knowledge, including word processing, and ability to multitask. • Excellent communication and interpersonal skills. • Strong organization and time‑management abilities. • Ability to frequently kneel, reach, crawl, and twist torso as needed. • Ability to regularly lift and carry up to 20 pounds unaided.
Requirements
- ▸high school
- ▸computer
- ▸communication
- ▸organization
- ▸physical
- ▸multitasking
Benefits
Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. The company offers a variety of opportunities in hospitality, from management to front‑line guest interaction, with potential for growth. The role is part‑time and requires weekend work. • Insurance (Medical, Dental and Vision) • Supplemental Insurance • Enhanced Paid Time Off (PTO) Plan • Paid Training • Fantastic Company Culture
Work Environment
Onsite