Service Manager III

About the Role

We are seeking a dynamic Service Manager to lead our 280‑unit community, ensuring smooth operations and a top‑tier living experience for residents. In this role you will guide a dedicated team, uphold maintenance standards, and contribute to the company's ongoing success. • Inspire and lead the service team, fostering trust, accountability, and support. • Proactively plan and manage maintenance, repairs, and resource allocation. • Serve as primary communication point for residents, team, and other departments. • Oversee work orders, scheduling, inventory, budgets, and record‑keeping. • Ensure high‑quality service and professional development of staff.

Key Responsibilities

• ▸team leadership
• ▸maintenance planning
• ▸resident liaison
• ▸work order management
• ▸budget oversight
• ▸quality service

What You Bring

The position requires hands‑on leadership, strategic planning for maintenance and resource allocation, and clear communication with residents, staff, and cross‑functional departments. Strong organizational and administrative skills are essential for managing work orders, schedules, inventory, budgets, and accurate records. Ideal candidates will have proven leadership experience in service or maintenance, strong problem‑solving abilities, excellent communication, and exceptional organizational skills. A passion for delivering outstanding customer service, a valid driver’s license, and proximity to the property are also required, along with relevant certifications and at least five years managing large apartment communities. • Proven leadership in service or maintenance, preferably in large residential settings. • Strong problem‑solving and timely decision‑making abilities. • Excellent communication skills for team leadership and resident interaction. • Exceptional organization with ability to prioritize multiple tasks. • Valid driver’s license and residence within a 30‑minute commute. • HVAC/EPA/CFC certification preferred. • Minimum 5 years managing a 500‑unit (or larger) apartment community.

Requirements

• ▸leadership
• ▸problem solving
• ▸communication
• ▸organization
• ▸hvac cert
• ▸driver's license

Benefits

Compensation includes a $1,500 sign‑on bonus, a pay range of $26‑$30 per hour, up to 100 % rent discount, and various performance incentives such as renewal commissions and on‑call appreciation. Benefits cover comprehensive medical, dental, vision, 401(k) match, tuition reimbursement, generous paid time off, and additional employee discounts. • $1,500 sign‑on bonus and $300 Morgan Essentials quarterly. • Pay range $26‑$30 per hour. • Up to 100 % rent discount and on‑call appreciation $15 per day. • Property staff renewal commissions paid monthly. • Employee referral bonus up to $750. • Education/tuition reimbursement and comprehensive medical, dental, vision benefits. • 401(k) with company match, life/AD&D, short‑ and long‑term disability. • Generous paid time off, 10 paid holidays, and sick leave.

Work Environment

Field