Nearu
Family of home‑services companies acquiring and empowering local HVAC, plumbing & electrical brands.
National Booking Center - Customer Experience Specialist
Book service appointments for HVAC, electrical, and plumbing repairs via inbound calls.
Job Highlights
About the Role
• Collaborate with internal teams to ensure customers receive timely service and support. • Follow approved scripts, procedures, and service standards. • Schedule appointments for residential HVAC, Electrical, and Plumbing repair services or full system replacement. • Listen actively to customers to understand their needs and offer appropriate solutions. • Navigate internal systems (e.g., ServiceTitan or other CRM) to schedule service and update records accurately. • At times participate in outbound call campaigns • Answer a high volume of inbound calls / outbound calls in a friendly, professional, and timely manner. • Participate in team meetings, coaching sessions, and training opportunities. • Make and return outbound phone calls following up on requests for sales or service.
Key Responsibilities
- ▸appointment scheduling
- ▸crm navigation
- ▸script adherence
- ▸inbound calls
- ▸outbound calls
- ▸team collaboration
What You Bring
• Proficient in basic computer systems and customer relationship software (ServiceTitan knowledge is a plus). • Active listening • High school diploma or equivalent required. • Conflict resolution and problem-solving • Reliable, punctual, and able to work flexible shifts, including evenings and weekends. • Maintain a positive and empathetic attitude at all times—even during high-stress or high-volume periods. • Talking/Listening and Typing • Strong written and verbal communication skills. • Positive and professional demeanor • Experience in HVAC, Electrical, or Plumbing services is a plus. • Ability to handle high call volumes with calm, professionalism, and efficiency. • Empathy and patience • 2+ years previous experience in a customer service, call center, or dispatcher role is strongly preferred. • Attention to detail • Must be available to work varied shifts, including weekends, evenings, and holidays as needed. • Must be able to sit for extended periods during scheduled shifts. • Time management and multitasking
Requirements
- ▸servicetitan
- ▸hvac
- ▸high school
- ▸2+ years
- ▸problem solving
- ▸active listening
Benefits
• We offer comprehensive compensation packages.
Work Environment
Field