Services Business Officer - Capability Deployment

About the Role

The Services Business Officer will industrialise existing and future on‑wing maintenance capabilities for the global civil large‑engine fleet. The role sits within the On‑Wing Operations team based in Derby, UK, part of Rolls‑Royce’s Aftermarket Operations business. The team supports the entire civil aerospace fleet by providing real‑time data, spare parts, spare engines and on‑wing services to customers worldwide. The primary responsibility is to bridge the gap between the capability development team and the On‑Wing Services team. This includes defining global fleet requirements, managing the industrialisation plan, integrating engineering, procurement, fleet planning and value‑streams, and collaborating with external service providers. Forecasting load and capacity and delivering results quickly are essential to maximise business benefit. • Lead and manage delivery of workstreams or small projects that industrialise new capabilities across the global services network. • Build and maintain effective relationships with cross‑functional teams (Engineering, Procurement, Vendor Teams, Site Leads, value streams) to align activities and deliverables. • Support development and implementation of initiatives that unlock capability for global customers, ensuring alignment with demand forecasts and capability plans. • Deliver localized changes in processes, ways of working, or capability deployment, including training plans, tools and standardisation packages. • Monitor, track and report on key deliverables, milestones and risks; provide updates to the programme lead and escalate issues as needed. • Maintain accurate project records and adhere to governance and compliance frameworks. • Identify opportunities to streamline service readiness activities and embed lessons learned into future projects.

Key Responsibilities

• ▸project management
• ▸stakeholder management
• ▸capability development
• ▸process improvement
• ▸progress tracking
• ▸industrialisation planning

What You Bring

Recent innovations such as the AeroJetVac core washing system and the Intelligent Borescope capability have been developed to enhance fleet maintenance. These capabilities must be scaled and deployed across the global network to meet airline customer requirements, maximise time on‑wing and reduce reliance on the congested off‑wing network. Rolls‑Royce is seeking high‑calibre, driven and enthusiastic individuals to transform on‑wing capabilities across civil aerospace. The role offers the chance to work on cutting‑edge services that deliver significant benefits to both customers and the business. • Experience in Operations, Supply Chain, or Project Delivery roles. • Strong project coordination skills with ability to manage multiple deliverables and stakeholders. • Excellent communication and relationship‑building skills across technical and non‑technical audiences. • Analytical and problem‑solving mindset; confident using data to support recommendations. • Comfortable working in a fast‑paced, global environment with changing priorities. • Working knowledge of Overhaul, MRO and Vendor Operations (desirable).

Requirements

• ▸operations
• ▸supply chain
• ▸project coordination
• ▸communication
• ▸problem solving
• ▸mro

Benefits

Employees enjoy a safety‑first environment, a culture that values making a real difference, and opportunities to develop as mid‑career professionals. The position encourages integrity, accountability, resilience, curiosity and independent decision‑making, while fostering collaboration and continuous learning. • Collaborative team‑focused environment with opportunities for continuous learning and challenging projects. • Inclusive workplace that respects individuality and values diverse perspectives.

Work Environment

Onsite